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By Use Case
Equip your reps to generate new business and maximize conversions using a cloud phone system that works on any device.
Managing all the numbers you own across global offices and teams need not involve considerable effort from your IT team or contracts with several network providers. With Freshdesk Contact Center, you can easily purchase local numbers in 90+ countries and monitor usage from the convenience of a single account. The live dashboard will also give you a clear view of ongoing calls, the reps conducting them, and the duration of each call.
Use call recordings, call notes, and consolidated interaction data (for example, responses to email campaigns) with the Freshsales integration to train sales reps and modify your company’s outreach campaigns for maximum effectiveness. With complete context about a prospect, your reps can build on the previous interactions without redundancies.
Free your sales reps from logging calls and navigating multiple tools so that they can spend more time selling. If prospects ask technical questions, your sales reps can easily transfer calls to support agents on Freshdesk Contact Center without directing the call outside the Freshsales CRM. Additionally, calls on Freshdesk Contact Center can be added to new leads or attached to existing leads within your Freshsales account
Give your calls a personal touch by masking your business number with your personal number.
Provide your reps with numbers in each country they’re targeting to give credibility to their calls.
Add a pre-recorded message at the click of a button to the voicemail inbox of a prospect who couldn’t attend the call.
Listen to an ongoing conversation and join the call to provide hands-on assistance to a rep struggling to close the deal.
Give your reps the ability to sell from any location their work takes them, with the Freshdesk Contact Center app they can make and take calls and create leads on the go.
Create a lead or append a call to an existing lead with the Freshdesk Contact Center-Freshsales integration. Ensure that every call is logged within your CRM account.
View all Freshdesk Contact Center feaures. Visit our features page.
“Freshdesk Contact Center (formerly Freshcaller) is the first service we’ve used to automate our phone systems and will probably be the last! We’ve seen sales increase by at least 50% month after month thanks to Freshdesk Contact Center (formerly Freshcaller).”
“As a software company, we appreciate good design and ease of use so these were key factors in our search for a new provider — it had to feel slick to use. We could set a new member of staff on Freshdesk Contact Center (formerly Freshcaller) in less than 30 seconds — it couldn’t be easier.”
“Freshdesk Contact Center (formerly Freshcaller) helps us improve our customer care quality and speed up sales – we can call our customers and find out information quicker rather than waiting for their email – we can reach our sales targets quicker too.”
Empower your sales team with a modern phone system
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