Enable speedy service and reduce call abandonment
Freshdesk Contact Center’s modern phone system is already integrated with the Freshdesk ticketing system, making an agent’s workflow infinitely easier. This means that agents can quickly access a customer’s conversation history, make and receive calls, and create tickets within one platform. Additionally, Freshdesk Contact Center's advanced routing engine (composed of IVRs, smart escalations, holiday and omni-channel routing) ensures that each caller is directed to the right agent in the shortest possible time.