Faster e-service for modern citizens

Support your eGov initiatives by speaking to your citizens.

Create new levels of citizen conversations on your website, mobile app, social media, and messaging with Freshdesk Omnichannel.

Built for Smart Governments & Public Sector Agencies

Make information available

24/7 Help your citizens find the latest updates from your team with a customized service portal.

One software for all conversations

Enable your team to speak to your citizens on email, live chat, WhatsApp, & more on a single helpdesk.

Provide faster service with AI & automation

Use AI-chatbots and helpdesk automation to scale service to millions.
Trusted By State & Central Government Agencies

Flexible Helpdesk for Agile Service

  • Launch your agency’s very own support helpline and grievance portal.

  • Manage emergency response service with remote staff using cloud-based helpdesk.

  • Collaborate with internal teams and external agencies to assist citizens and resolve issues.

  • Facilitate on-site visits, document verification, or safety/quality checks with field staff.

Digital Conversations for Smart Cities

  • Enable live-chat to replace phone helpline for easy & fast communication between agent & citizen.

  • Send status updates & notifications directly on WhatsApp.

  • Monitor & route mentions for social media engagement.

  • Deploy telemedicine chatbots to perform self-assessment, automate appointment scheduling, and more.

Learn more about Freshdesk

Recognized by Gartner

The only visionary on the Gartner Magic Quadrant, 2020.

Discover the ROI

Forrester Total Economic Impact study of Freshdesk.

Get a Demo

Meet our product expert for a personalized consultation Contact us🠆

Why Freshworks?

Having been founded and developed in Chennai, Freshworks is a proud supporter of the Make in India initiative. Our business software products are trusted by over 60,000 Customers around the world for ease of use, enterprise-grade security, and world-class support.

Cloud-based Software

Easy to use

Fast Time To Value

Secure Your Government And Citizen Data With The Best Compliance Standards

Support your eGov initiatives with fast service

See how Freshdesk helps you deliver new levels of citizen engagement at ease.