Faster e-service for modern citizens
Support your eGov initiatives by speaking to your citizens.
Create new levels of citizen conversations on your website, mobile app, social media, and messaging with Freshdesk Omnichannel.
Built for Smart Governments & Public Sector Agencies
Make information available
One software for all conversations
Provide faster service with AI & automation
Flexible Helpdesk for Agile Service
Launch your agency’s very own support helpline and grievance portal.
Manage emergency response service with remote staff using cloud-based helpdesk.
Collaborate with internal teams and external agencies to assist citizens and resolve issues.
Facilitate on-site visits, document verification, or safety/quality checks with field staff.
Digital Conversations for Smart Cities
Enable live-chat to replace phone helpline for easy & fast communication between agent & citizen.
Send status updates & notifications directly on WhatsApp.
Monitor & route mentions for social media engagement.
Deploy telemedicine chatbots to perform self-assessment, automate appointment scheduling, and more.
Learn more about Freshdesk
Recognized by Gartner
The only visionary on the Gartner Magic Quadrant, 2020.
Discover the ROI
Forrester Total Economic Impact study of Freshdesk.
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Why Freshworks?
Having been founded and developed in Chennai, Freshworks is a proud supporter of the Make in India initiative. Our business software products are trusted by over 60,000 Customers around the world for ease of use, enterprise-grade security, and world-class support.
Cloud-based Software
Easy to use
Fast Time To Value
Secure Your Government And Citizen Data With The Best Compliance Standards
Support your eGov initiatives with fast service
See how Freshdesk helps you deliver new levels of citizen engagement at ease.