Trusted by leading travel and hospitality companies worldwide

Be where your guests are

Your guests are on the move. Make it easy for them to seek help - from your mobile app, on the phone or on Facebook Messenger and Whatsapp. Unify all customer communications onto a single platform.

  • Integrate phone, live-chat, email, social, FB Messenger, Whatsapp and more.
  • Use context and booking history to have relevant, personal conversations.
  • Respond to queries faster with omnichannel queue management.

Explore omnichannel customer service

Omnichannel customer service for travel and hospitality Omnichannel customer service for travel and hospitality

Inspire loyalty with contextual engagement

Customers across all industries hate having to repeat themselves. Equip your team with customer context and booking history to have delightful conversations and drive repeat business.

  • Access customer profiles, booking history, and past conversations.
  • Use customer data to prioritize queues and have contextual conversations.
  • Resolve issues faster with the information at your fingertips.
  • Optimize customer context by integrating with your business applications.

Explore the Freshworks Marketplace

Customer service platform to build customer loyalty in travel and hospitality Customer service platform to build customer loyalty in travel and hospitality

AI-powered travel agents

Don’t put your customers on hold. Deliver instant responses with AI and chatbots and make your customer service more efficient by automating routine queries.

  • Reduce ticket volumes by automating routine queries.
  • Provide 24/7 support for instant responses with chatbots.
  • Escalate complex queries from bots to live-agents.
  • Identify purchase intent and convert service enquiries into leads.

Explore AI-powered chatbots on Freshchat

Instant, 24/7 customer service for travel and hospitality Instant, 24/7 customer service for travel and hospitality

Make customer service a team sport

Good service involves multiple teams and departments. Bring your customer service, operations, finance, and other teams on one platform to deliver speedy responses to your customers.

  • Resolve queries faster with contextual collaboration.
  • Share tasks across teams for increased efficiency.
  • Bring third-party members into conversations.

Explore contextual collaboration

Collaboration software for travel and hospitality customer service Collaboration software for travel and hospitality customer service

Use data to improve the guest experience

You are in the business of experience. Your service needs continuous improvement to stay ahead of the competition. Unlock the power of customer feedback to find insights and improve your services.

  • Forecast volumes and spot trends to improve customer experience.
  • Use real-time team dashboards to stay on top of your daily operations.
  • Gather customer feedback to improve the guest experience.

Explore Freshdesk Analytics

Customer service analytics for travel and hospitality Customer service analytics for travel and hospitality

Leading industry experts recommend Freshdesk

Why choose Freshdesk?

Lower total cost of ownership

Being a highly-scalable help desk solution that integrates multiple digital channels onto a single platform, Freshdesk removes the cost of owning individual tools to handle different support channels.

Easy implementation 

With a simple and intuitive user interface, Freshdesk is easy to set up and use for admins and agents. Get your support team up and running in minutes.

1000+ Industry integrations

Extend your help desk functionalities by connecting Freshdesk seamlessly with 1000+ apps, including your CRM, cloud telephony, workforce management app, and collaboration tools.

Security you can trust

FAQs on travel help desk software

 

More resources on improving CX in the travel and tourism industry