Your personal response and resolution assistant
Freddy AI Copilot gives your team everything they need to resolve faster and better—real-time sentiment, context from similar tickets, live translations, and more.
AI assistance that boosts agent productivity
AI Copilot provides context, content, and conversational cues so every human agent can respond with clarity and speed, boosting productivity and CSAT.
Write with AI-powered precision
Draft clear, on-brand replies instantly using ticket details and conversations so agents never have to start from scratch. Fine-tune your response to match your tone.
Translate conversations in real time
Break language barriers with a translation assistant always by your side—making every agent multilingual to serve your global customer base. With live translation across 60+ languages, speak to customers anywhere in their voice.
Summarize long threads in seconds
Catch up on conversations in seconds with smart, contextual summaries. Respond with confidence without delays on escalations and hand-offs.
Resolve faster with AI by your side
Have access to similar, historical tickets, existing knowledge base articles, and get new articles generated as you respond to a conversation. Use all of this context and assistance to minimize manual effort, improve consistency, and accelerate resolution times.
Prioritize based on customer sentiment
Sentiment intelligence detects frustration, urgency, or confusion in real time and tags queries as positive, neutral, or negative so agents can respond with empathy and avoid escalations.
Unleash the full potential of every agent with AI Copilot
Empower your agents with their smartest ally, Freddy AI Copilot. Learn how top-performing teams are using AI to stay ahead and drive real business outcomes.
Accuracy and security you can count on
Freddy AI is built on a foundation of enterprise-grade security, responsible AI design, and transparent controls, so your customers and teams can trust every interaction.
We use Freddy to rephrase our conversations all the time. Freddy AI Copilot has been super-helpful and makes us so much better at enhancing our normal, everyday interactions. We even updated a few of our traditional standard replies due to suggestions from Freddy.
Saving time and effort due to AI is a massive win for us. The bot and the chat summaries have been a massive time-saver for our agents while handling difficult conversations and issues. The quality coach further helps us be as efficient as possible with our responses.
Meet Freddy AI Agent
AI agents that deliver fast and accurate service around the clock across your channels. With the AI Agent Studio, you can use pre-built AI agents or create a custom one for end-to-end resolutions.
Learn more
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See Freddy AI Copilot in action today
Explore what’s possible with AI Copilot and how it drives outcomes for your team.