Analyze, evaluate, and uncomplicate
The Freshworks Buyer’s Guide 2026 enables CX leaders with practical frameworks, data, and insights to choose the customer service partner and solution for the customer of today.
Your guide to modern, uncomplicated customer service
The guide walks you through everything you need to know to evaluate, compare, and choose the right solution that meets customer expectations and prepares you to deliver excellent customer service.
A practical evaluation framework
Vendor comparison checklist
Future-readiness markers
Freshdesk has helped in achieving significant response time reduction (50%-90% in some cases), better cooperation and increased sense of teamwork among employees, and clear and helpful reporting tools.
At Kuvera, rising customer volumes required a scalable support solution. Freshdesk helped us automate ticket assignment, create new tickets via webhook when customers reply to closed tickets, and route high-priority issues to Microsoft Teams for real-time alerts. FRT improved by 30% and resolution time by 25%.
Implementing Freshdesk helped us overcome inefficiencies in ticket management and agent collaboration by streamlining workflows, enhancing visibility through robust reporting, and automating repetitive tasks. This has resulted in faster resolution times and improved customer satisfaction.
Looking to make the right decision and scale your support operations?
Read the guide, which holds the necessary data, insights, and frameworks that help CX leaders make confident, future-ready decisions.