Six exclusive resources to help youimprove your support

This guide talks about how to to keep your support culture intact while adding more people to your team. It is divided into three sections:

• On Hiring

• On Training and

• On Self-Service

Customer expectations vary widely around the world. This guide will help you avoid costly faux pas and create the best impression possible. It contains:

• Support etiquette for 21 countries

• Common customer expectations 

• Specific Do’s and Don’ts

A commonly overlooked part of the support experience is the customer’s journey across multiple channels of your support when trying to ask you a question. This presentation helps you:

• Map the customer’s journey through your support

• Determine ways to improve it

• Assess the quality of your support experience

What makes support memorable instead of just "good"? How do you create great customer experiences instead of just providing customer support?  This guide addresses:

• The differences between customer experience and customer support

• Identifying customer needs and personalizing experiences

•  Exercising Empathy

Productivity is a key differentiator in customer support today. In this guide, we will take an in-depth look at all the factors that influence productivity in customer support such as:

• Setting the right customer expectations with Service Level Agreements (SLAs)

• Designing workflow automations, and eliminating repetitive tasks

• Tracking the right customer service KPIs and metrics

Find out the following information about every customer service-related term:

• Their meaning and significance

• Their common usecases

• Access to other dedicated resources about these terms