Activating AI Value with Freshdesk: Rethinking Agent Productivity in the Age of AI
Join us for an exclusive webinar to explore how AI is reshaping modern customer service teams. Discover how Freddy AI helps organizations improve agent productivity, streamline support operations, and scale service delivery - with real customer impact stories.
Date: March 11, 2026 (Wednesday)
Timeslot 1: 9:00 a.m PT
Timeslot 2: 11:30 a.m GMT
Timeslot 3: 10:00 a.m IST
Understand how to adopt AI in customer service with clarity, confidence, and measurable outcomes.
Customer service teams are under pressure to deliver faster responses, higher service quality, and 24/7 availability. As leaders evaluate AI, the key question is: what actually changes when you adopt it?
In this session, you’ll learn:
How AI Agents handle end-to-end customer queries, at scale
How AI Copilot enhances human performance within complex workflows
What an AI-powered support model looks like in practice
The measurable operational outcomes teams are seeing with AI
We’ll combine focused product demos with real customer stories to show how AI is improving productivity, resolution speed, and operational efficiency in real support environments.
This is a practical look at how AI transforms day-to-day customer service - and what it could mean for your team.
Meet the speakers
Madhumitha Dhanasekaran
Lead - Product Marketing, Freshworks
Joselynmonica Marudai
Solution Engineer, Freshworks
Mrinalini Govindasamy
Solution Engineer, Freshworks
Frequently asked questions
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.