Veterinary Services
Michigan, United States
Dashboards
Customized Service Requests
Workflows
Freshservice
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Mission Veterinary Partners (MVP) is a veterinarian-founded network of 300+ animal hospitals. Their mission is to be the employer of choice in veterinary medicine. They take the very best care of their veterinary teams so they can take care of their clients and patients.
“Freshworks was an amazing partner during our 6-week engagement. They were focused, on task, and collaborative in helping us to optimize the use of the system to meet our organizational goals. In this world of virtual everything, our engagement was seamless and we were quickly able to realize benefits from our engagement even before the go-live.”
MVP earlier had about 30 hospitals and did not have a ticketing system. Most of their support communication was routed via email, messages, and phone calls. These disconnected communication channels led to
loss of accountability and productivity
inconsistent support for employees caused frustration
long ticket resolution time and difficulty in managing volumes
lack of visibility across different channels of communication
MVP moved to Freshservice because they needed a reliable tool with an agile ticket resolution process. Today, every single internal home office department, such as IT, HR, accounts payable, finance, talent & development, uses Freshservice to support their employees.
MVP improved the EX of their 8K+ employees across 300+ hospitals, and here’s how they did it:
Managed ticket volumes better and successfully resolved 14,000 tickets in a month
Achieved a CSAT score of 4.9/5
Increase in accountability to requesters aided in business growth and quality of service
“Working with Freshservice and having the right people at my fingertips was a great investment!”
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