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What's your growth archetype?

Complexity impacts every organization, in different ways and with different solutions to nurture productivity, morale, revenue, and, ultimately, growth. We’ve identified four unique styles in which people fight complexity:

Resilient trusty roots who endure complexities so the broader organization can grow. Optimistic canopy builders who provide the cover for growth to flourish. Battle-worn green shoots who see the potential underneath the complexity. And the sun seekers who look to the future with confidence and optimism.

Which one are you?

Take the self-assessment below to find out where you rank, and what you (and your peers) can do to cut complexity.

Complexity is stalling morale and growth

Based on a global survey of 700 professionals across IT, customer experience, finance, and operations, the study highlights three areas where complexity causes the most damage to a business: revenue, employee productivity, and morale.

7%of annual revenue is lost due to organizational complexity
6.8hrs/week average time lost to complexity per employee
53%of companies admitted they haven’t received the ROI they planned from their software
60%of employees said they are somewhat likely to leave their organizations within the next year
Mika

“Technology should empower people, not overwhelm them. When companies unify systems and processes, taking a people-first approach to eliminate complexity, teams can focus on what matters: building relationships that keep customers happy and businesses growing.”

Mika YamamotoChief Customer and Marketing Officer, Freshworks

The experts agree

Industry authorities and customers recognize Freshservice for its superior combination of built-in AI, usability, scalability, and value.

Capterra Shortlist 2024
Gartner Peer Insights Customers choice
Leader Spring 2024
Top Rated

Why is your tech stack slowing you down?

Enterprise software is quietly eroding productivity, morale, and budgets.