WEBINAR

Mastering Major Incident Management in Freshservice

Exclusively for Premium Support customers. Join us to learn why major incident management matters and how it minimizes business impact.

Date : Sep 8, 2025 Slot 1: 11:30 a.m. IST | 2 p.m. SGT | 4 p.m. AEST Slot 2: 8:30 a.m. PT | 11:30 a.m. ET | 4:30 p.m. GMT Location: Virtual

Why attend?

Learn what trendsetters do differently to set the bar high

This exclusive webinar hosted by an Enterprise Technical Account Manager will cover :

End-to-end walkthrough of the major incident lifecycle
Creating incidents from alerts and promoting them to major incidents
Communication strategies using Status Page and managing response via War Room
Capturing lessons learned with Post-Incident Reports (PIR)
NEW: Smarter satisfaction surveys for deeper feedback and training insights
Live Q&A

Presented By

Raguraman Viswanathan

Enterprise Technical Account Manager, Premium Support, Freshworks

Frequently asked questions

Do I need to register for the webinar?

Yes, you’ll need to register to gain access to the webinar.Please fill in the registration form with some basic information to get started.

How will my information be used?

The information you provide upon registration will only be used to establish you as a participant and to send you the webinar invite. It will not be used for any other purposes.

Can I login from any device or browser?

Yes, our tool is compatible with any computer or mobile device and any browser. But make sure to login only with your registered business email.

Is the event free to attend?

Yes, this event is free to attend. We encourage you to register.

Will I receive the recording of the webinar?

All participants shall receive the recording of the webinar post the session.

Book your slot today!

Exclusive for Premium Support customers - don’t miss out!