Build a Unified Service Experience Beyond IT
Join us for an exclusive session tailored for Freshservice customers committed to delivering consistent, high-quality service experiences across the business with a blueprint designed to scale.
Date: March 12, 2026 (Thursday)
Timeslot 1: 9:00 a.m PT
Timeslot 2: 11:30 a.m GMT
Timeslot 3: 10:00 a.m IST
Still using Freshservice only for IT? See how top teams are scaling it into a company-wide ESM engine.
Eliminating organization-wide complexity isn’t a big-bang transformation, it’s a phased journey that demands the right strategy, stakeholders, and governance. In this session, we’ll walk you through a proven playbook for consolidating tools and building a unified service platform.
You will learn how to
Enable business teams' autonomy within guardrails
Orchestrate workflows across departments for seamless delivery
Standardise templates and reusable workflow patterns
Measure value, optimising, and expanding via data
Reserve your spot to learn how to scale ESM across your organization.
Meet the speakers
Jatin Rastogi
Product Marketing Manager, Freshworks
Akshaya Ramachandran
Senior Solution Engineer, Freshworks
Ravikkumar RS
Senior Solution Engineer, Freshworks
Trusted by 72,000+ Businesses Worldwide
Frequently asked questions
Who should attend the webinar?
This webinar is perfect for Freshservice customers - including IT professionals and decision-makers, who want to stay updated on upcoming features and learn how to enhance their service management environment.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.