Take an in-depth look at Freshstatus

Easily manage Incident Lifecycle

Right from identifying a disruption to post-resolution analysis, managing Incidents on Freshstatus is simple so you can focus on the important things.

Manage the entire Incident Lifecycle
Templates & Canned Responses

Create new Incidents, Scheduled Maintanence or post updates in a matter of seconds using pre-saved templates & canned responses.

Add links for detailed reports

Easily add links to in-depth RCA reports right within the Incidents. 

Clone Incidents or Scheduled Maintenance

Copy any incident or maintenance without typing the details manually

Track Incident Origin

Keep track of the origin for incidents or scheduled maintenance with incident sources

Cancel Scheduled Maintenance with a note

Keep customers informed with public note while canceling a scheduled maintenance

Backfill an incident

Add historic incidents or scheduled maintenance to your status page

Private Incidents & Maintenance

Create Private incidents to log and keep track of disruptions that don't need to be shared with subscribers. Scheduled Maintenance can be private too.

Quick Service Status Change 

Change service status without creating an Incident or Scheduled Maintenance

Choose between a wide range of communication channels

Automated communications to all your stakeholders on the channels they prefer so everyone is on the same page.

 

Multiple communication channels

For Subscribers

For Teams

Twitter

Automatically broadcast Incident or Maintenance updates on Twitter and keep your followers notified.

Email

Send instant email notifications to your teams whenever there is an update

Customized Email Alerts 

Send fully customized emails to notify Subscribers

Internal Notifications

Set up unlimited email addresses for stakeholders that need instant notifications.

Webhook 

Allow end-users to integrate their preferred channel with Freshstatus using Webhook to get notified.

Slack 

Keep your teams updated with instant alerts on Slack.

RSS / ATOM 

Allow end-users to get Incident updates as RSS/ATOM feeds.

Webhook

Connect with any other team communication channel you work with.

Alert Widgets

Automate banners to appear on your webpage whenever there is an active Incident or Scheduled Maintenance.

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Status Badges

Embed status badges directly on webpages to give visitors uptime information & current service status.

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Follow an Incident 

End users can choose to follow a particular incident and get its updates specifically.

Brand your

Status Page

Customize your status page and communication alerts to match your company's branding and messaging styles

Branded private & public status pages
Custom Domain with SSL

Showcase your status page on your own domain with SSL support.

Add social media handles

Display your social media handles and let customers follow you on their preferred channel

Customize look and feel

Match your brand by customizing the Brand Colors, Logo, Favicon and more.

Footer Customization

Add custom links in footer to navigate users to important pages

SEO-friendly

Make your status page SEO friendly with a customizable meta title and description.

Integrate with Google analytics

Track traffic and conversion from your status page with Google Analytics integration

Historical Time Graph Configuration

Customize time graphs of services to show availability from the last 1 to 90 days.

 

Customizable Email Alerts 

Make the email alerts going out to end users match your branding and messaging guidelines. Use your 'from' and 'reply-to' addresses as well.

Dynamic Timezone  

Manage your global audience with status page that adapts to the timezone of the user's browser settings

Hide/ Show the Subscriber button 

Remove the ability for your status page visitors to subscribe from the status page

Display service statuses the way you like

Customize how you display your services and their historical data to make it more relevant and easy for your subscribers

Display statuses the way you like
Multi-level service components

Club service components into Groups and Sub-groups to help browse services easily.

Aggregate service status  

Aggregate historical status from the child service components to the parent group service status.

Expand or collapse groups 

An option to expand or collapse group or subgroup on status page load.

Set a service start date

Avoid false historical data by showing the uptime from when the service started

Integrate with the tools you already use

Freshstatus easily integrates into the tech-stack you already use so you can make your status page more powerful

Integrate with the tools you already use
Freshping 

Create real-time incidents on your status page whenever Freshping detects a downtime or performance degradation.

Freshservice 

Create a new ticket automatically in our ITSM software whenever an incident happens.

Freshdesk

Integrate with our leading Customer engagement software, to ensure seamless communication with your customers at all times.

Webhook

Make your automation and alert communication robust. Easily push incident data to any other application you wish to integrate with.

Slack 

Set up Slack integration so your teams are notified when there is a live incident, update or scheduled maintenance.

Measure and improve with the right Insights

Measure & improve with the right insights
Measure & improve with the right insights


Incident report

Keep track of all Incidents that occurred over the past.

Maintenance Report

Keep track of all Maintenance that were carried out in the past.

Analyze MTTR

Monitor the mean time to resolve the Incidents or Maintenance.

Services Report

Understand the performance of your services over time.