Elevate your service experience with autonomous, always-on assistance
Deliver fast, personalized support through collaboration channels, resolving employee issues anytime, anywhere—no waiting, no hassle.Improve self-service, bring down service costs
Freddy AI Agent drives autonomous front-line assistance and resolves requests from day one—boosting self-service, reducing costs, and freeing your team to focus on what matters most.
Drive rapid impact with context-aware Freddy AI Agent that seamlessly integrates with your knowledge source—no complex setup, training, or configuration required.
Uncomplicated AI, tangible impact
Make it easy for employees to get help with Freddy AI Agent while deflecting common, routine queries and reducing agent workload.
Natural dialogue, lightning resolutions
Engage in back-and-forth conversations to dig deeper and resolve complex issues — no forms required.
Support in 40+ languages
Chat and receive assistance in your language of choice.
Pointed assistance summarized from various sources
Quickly resolve issues using curated responses sourced and summarized from various help articles.
Unified search organization-wide
Unify organizational knowledge and drive contextual AI resolutions by enabling the Freddy AI Agent to search external knowledge sources like Confluence, SharePoint, and Google Drive.
ROI and usage reports to track business impact
Freddy AI includes dashboards and reports on AI agents' deflection and usage, so teams and leaders can calculate time saved, resolutions, and other key metrics.
Resolve with multimodal intelligence
Freddy AI Agent interprets visuals from help articles and from employee interactions. By combining text and visual context, Freddy AI delivers clearer answers, and faster troubleshooting—no more guesswork or back-and-forth.
Join 75,000+ companies uncomplicating their IT service & support
View all customer stories
With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support.
Redefine your service experience with Freddy AI
14-day free trial. No credit card required. No strings attached.
Start free trial
Explore the platform hands-on for 14 days—no credit card required. No strings attached.
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Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.