Elevate your service experience with autonomous, always-on assistance
Deliver fast, personalized support through collaboration channels, resolving employee issues anytime, anywhere—no waiting, no hassle.
Improve self-service, bring down service costs
Freddy AI Agent drives autonomous front-line assistance and resolves requests from day one—boosting self-service, reducing costs, and freeing your team to focus on what matters most.
Skip implementation hassles to automate front-line assistance
Drive rapid impact with context-aware Freddy AI Agent that seamlessly integrates with your knowledge source—no complex setup, training, or configuration required.
AI that listens, understands, and evolves its dialogue
Experience support that engages and adapts to each employee's needs—communicating in 40+ languages with expertise across IT, HR, and finance domains.
Meet employees where they work
Enable Freddy AI Agent on Microsoft Teams and Slack. By intercepting queries before they reach your service desk, teams can focus on complex issues while employees get instant help.
Automate front-line support with reliable, grounded assistance
Ensure data safety with strict account isolation while providing trustworthy support backed by reliable knowledge sources, complete with citations that validate every answer.
Uncomplicated AI, tangible impact
Make it easy for employees to get help with Freddy AI Agent while deflecting common, routine queries and reducing agent workload.
Natural dialogue, lightning resolutions
Engage in back-and-forth conversations to dig deeper and solve complex issues.
With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support.
Simpler queries are answered through Freddy AI Agent instead of a human agent, thus saving their time. Trigger automation set in the background through Orchestration for service ticket fulfillment saves turnaround time for ticket resolution and agent reduction.
Because of the Freddy AI virtual bot, we could deflect 65% of the tickets. Copilot is helping us be consistent and accurate with the resolution description. It saves 200 hours per month. Insight/analytics is helping to find the gaps and fix them so that Freddy can further improve.
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Frequently asked questions
What is Freddy AI Agent?
Freddy AI Agent is a conversational virtual agent designed to deliver 24/7, multilingual support for employees. It integrates seamlessly with your team's preferred communication channels to boost productivity and streamline workplace assistance.
What channels can be used to enable Freddy AI Agent?
The Freddy AI Agent can be easily enabled on popular team collaboration platforms like Microsoft Teams and Slack, ensuring instant access to AI-powered support where your employees communicate most.
What languages are supported by Freddy AI Agent?
Freddy AI Agent offers multilingual assistance in over 40 languages, making it ideal for global teams and organizations with diverse language requirements.
How do I enable the Freddy AI Agent?
Getting started with Freddy AI Agent is simple: just integrate with Microsoft Teams or Slack, customize the bot to suit your team's workflows, and enable it on your public channels in a few easy steps. Learn more
Redefine your service experience with Freddy AI
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