Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Win customers for life with AI that focuses on intent, delight, and is your team's perfect ally. Built for marketing, sales, and support.
Our chatbots help you meet goals across customer touchpoints — acquisition, onboarding, engagement or support.
Engage website visitors proactively based on their behavior
Qualify visitors into prospects right inside chat with apps like Calendar
Convert prospects into engaged customers with personalized engagement
Turn customers into advocates with intent-driven conversations
(For your engagement and support needs)
(For your acquisition and engagement needs)
This next wave of chatbots understands intent and sends precise answers, conversational flows, or does nothing — bringing a human onboard instead.
Faster response and resolution time is great but is not the whole story. Don’t just defect customer queries but go a step further with conversational flows that lead to purchase or deeper engagement.
If you build it, they will come, and they will convert. Send proactive campaigns that trigger conversational bots based on the visitor’s activity on your site. Qualify leads, book meetings, reduce cart abandonment, and crush your revenue goals.
Answer Bot and Custom Bots are built on top of AI and ML that detects the intent of your prospects and customers to give them the best experience.
Customized bot solutions outside of Answer and Custom Bots
Have a homegrown or external bot that you want to integrate with the Freshchat messenger or Inbox? Talk to us.
Pull context and data from external apps to run advanced conversational flows. Learn More.
Answer Bot uses machine learning technology to analyze customer conversations on email (Freshdesk) and chat (Freshchat) and generate a list of questions that needs precise answers or better answers.
Both Answer and Custom Bots are also trained on NLP models to detect the intent of your customers and either engage in small talk or hand over the chat to a hhuman.
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