Delight, don't just resolve.
Instant answers and quick resolutions is a great but incomplete story. Follow up your bot answers with conversational bot flows that engage and delight customers.
Instant answers and quick resolutions is a great but incomplete story. Follow up your bot answers with conversational bot flows that engage and delight customers.
Don't just stop with answers to customer questions.
Send the next best set of bot conversations to engage, delight, and close the loop on chat.
Here is how it works.
The bot pre-learns from your helpdesk emails, FAQs, and chat conversations to suggest questions that need new or better answers.
Have control over the answers your bot suggests to make it an extension of your brand.
Don't just answer but also trigger the next best set of bot conversations.
The same question can be asked in multiple ways. Map answers to other question variants to always give precise answers.
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