HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT

Rethinking Customer Engagement in the Era of Delight

The #1 tactic CX-savvy businesses are using to edge ahead of the competition? Going beyond just supporting customers, and engaging them 24x7 with smart, personalized conversations.

In this report, learn how leading brands like Saviynt, Epsilon, and Travel Counsellors combine AI, automation and conversational support into a recipe to deliver customer delight.

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What you'll learn:

How to leverage digital channels and messaging to deliver personalized customer support
Why you should be using bots, automation, and AI to delight customers and empower agents
How brands like Saviynt and Epsilon craft CX strategies for the digital-first customer

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