Install Freshchat on your website and start interacting
Customize widget appearance according to your brand
Add agents to your Freshchat account
Track users and their activity on your Website
Enable Notifications and stay on top of conversations
Manage conversations in your Freshchat Inbox
Learn how to compose messages and reply to customers
Collaborate with team members and support better
Convert Freshchat conversations into your helpdesk tickets
Improve your team's productivity by auto resolving conversations
Engage in contextual conversations with Smart Plugs
Create Canned Responses, share with your team or keep it private
Support your customers on-screen with Co-browsing
Drive conversations proactively with Triggered Messages
Let customers know you are out of office with Offline Experience
Book meetings 24x7 with your prospects and customers
Send emails to your customers from Freshchat
Improve customer engagement with Targeted Messages
Understand your leads and manage them
Set up Multiple Business Hours for your different teams
Organize your different teams into Groups
Set rules and auto-assign conversations
Route conversations based on categories with Topics
Auto-assign chats based on your team's current load and skill set
Help customers self-service with in-messenger FAQs
Share FAQs in conversations and improve response time
Provide answers 24x7 with Freddy Answer Bot
Crush your Customer Lifecycle goals with Custom Bots
Add and enable multiple languages
Set up Topics in different languages
Enable customers self-service in their native language
Reply to users in their language with Live Translation
Get real-time insights on your team’s performance with Dashboard
Analyze your team performance with insights from Reports
Improve your support offering through CSAT survey
Bring your support and messaging workflows together
Auto-qualify and upload leads from Freshchat into Freshsales
Integrate Freshservice with Freshchat and support better
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