Getting started

Install Freshdesk Messaging on your Website
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 Install Freshdesk Messaging on your website and start interacting

 
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Customize widget appearance according to your brand

 
Adding Agents
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Add agents to your Freshdesk Messaging account

 
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 Track users and their activity on your Website

 
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Enable Notifications and stay on top of conversations

 

Support and retain customers

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Manage conversations in your Freshdesk Messaging Inbox

 
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Learn how to compose messages and reply to customers

 
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Collaborate with team members and support better

 
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Convert Freshdesk Messaging conversations into your helpdesk tickets

 
Auto Resolve
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Improve your team's productivity by auto resolving conversations

 
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Engage in contextual conversations with Smart Plugs

 
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Create Canned Responses, share with your team or keep it private

 
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Support your customers on-screen with Co-browsing

 

Turn visitors into customers

Triggered Messages
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Drive conversations proactively with Triggered Messages

 
Offline Experience
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Let customers know you are out of office with Offline Experience

 
Meetings
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Book meetings 24x7 with your prospects and customers

 
Email Campaigns
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Send emails to your customers from Freshdesk Messaging

 
Targeted Messages
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Improve customer engagement with Targeted Messages

 
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Understand your leads and manage them

 
Business Hours
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Set up Multiple Business Hours for your different teams

 

Route conversations to the right team

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Organize your different teams into Groups

 
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Set rules and auto-assign conversations

 
Topics
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Route conversations based on categories with Topics

 
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Auto-assign chats based on your team's current load and skill set

 

Empower customers with self-service support

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Help customers self-service with in-messenger FAQs

 
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Share FAQs in conversations and improve response time

 
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Provide answers 24x7 with Freddy Answer Bot

 
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Crush your Customer Lifecycle goals with Custom Bots

 

Support customers in their language

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Add and enable multiple languages

 
Multilingual Topics
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Set up Topics in different languages

 
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Enable customers self-service in their native language

 
Live Translation
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Reply to users in their language with Live Translation

 

Make data driven decisions based on real-time insights

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Get real-time insights on your team’s performance with Dashboard

 
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Analyze your team performance with insights from Reports

 
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Improve your support offering through CSAT survey

 

Integrations

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Bring your support and messaging workflows together

 
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Auto-qualify and upload leads from Freshdesk Messaging into Freshsales

 
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Integrate Freshservice with Freshdesk Messaging and support better