Getting started

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Install Freshchat

Install the Freshchat messenger on your website and start interacting with your customers

 
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Customize widget appearance

Customize messenger appearance to suit your business needs

 
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Add team members

Add team members to your Freshchat account and start supporting customers

 
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Track users

Track visitors and customers who come to your website and also what they do on your website

 
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Enable Notifications

Stay on top of customer conversations by getting notified on time. Enable notifications in Freshchat.

 

Support and retain customers

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Managing Inbox

Learn how to manage conversations in your Freshchat Inbox

 
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Compose Messages

Learn how to compose messages and respond to customers in Freshchat

 
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Collaborate with team members

Collaborate with team members on conversations to offer better support

 
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Convert conversations into tickets

Convert Freshchat conversations into your helpdesk tickets and track from there

 
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Smart Plugs

Use Smart Plugs to engage in contextual conversations with customers by pushing or fetching data from a CRM

 

Turn visitors into customers

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Engage proactively with Triggered Messages

Drive conversations with proactive Triggered Messages based on user activity on your website

 
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Target users with In-App Campaigns

Engage with your users when it matters the most with targeted In-App campaigns

 
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Understand your leads

Understand your leads and manage them for better engagement

 
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Set Business Hours

Set the right expectations with your user by configuring Business Hours

 

Route conversations to the right team

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Groups

Organize team members into Groups and route conversations to the right team

 
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Assignment Rules

Set rules to auto-assign conversations to specific team member or Groups

 
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Message Channels

Route conversations based on topics through Message Channels

 
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IntelliAssign

Auto-assign conversations based on your team member's current load and skill set

 

Empower customers with self-service support

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Create FAQ articles

Help your customers self-service with in-built FAQs within the Freshchat messenger

 
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Use FAQs in conversations

Improve response time by sharing FAQ articles in customer conversations

 

Support customers in their language

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Enable Languages

Add and enable multiple languages and start supporting customers in their language

 
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Multilingual Message Channels

Set up Message Channels in different languages to support customers globally

 
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Multilingual FAQs

Create and share FAQs in different languages

 

Make data driven decisions based on real-time insights

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Dashboard

Get real-time insights on your team’s performance with Dashboard

 
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Reports

Analyze your helpdesk performance with Reports

 
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CSAT Survey

Get insights on customer satisfaction with CSAT survey

 

Integrations

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Integrate Freshdesk with Freshchat

Bring your support and messaging workflows together by integrating Freshdesk with Freshchat

 
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Integrate Freshsales with Freshchat

Auto-qualify and upload leads from Freshchat into your Freshsales CRM

 
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Integrate Freshservice with Freshchat

Bring your support and messaging workflows together by integrating Freshservice with Freshchat