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Freddy AI has been a lifesaver and morale booster for our agents. Agents no longer need to waste time updating customer return information. Freddy checks the system for us and does the order update without direct human interaction.
We adopted Freshworks Freddy AI for a highly automated and personalized customer experience. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.
You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.
Ready to level up?
Take the next step towards empowering your support teams: Book a personalized demo to explore Customer Service Suite firsthand, or kickstart your journey with a 14-day free trial today!