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Increase bookings and offer proactive support through Freshdesk Messaging's modern messaging solution.
Freshdesk Messaging instantly connects you with your web visitors and app users through the power of messaging. Its modern and familiar interface is the fastest way to answer travel enquiries, promote holiday offers and accelerate bookings.
Customers do a ton of research before they travel and it can get quite tiring even before the journey begins! They need the easiest way to get information, sort booking and plan accommodation. Adding the Freshdesk Messaging widget on your website or app allows you to be there for your customers offering assistance when they need it the most.
“The ease of use of the Freshdesk Messaging interface and the contextual information displayed in the right pane has made a huge difference to our workflow, enabling our agents to provide a much more personalised assistance.”
The Freshdesk Messaging widget helps you sort incoming chats automatically through ‘Topics’. It routes queries to the right agent/group so you save time on chat assignments.
Think of Topics as an IVR for chat, without the painful process of dialing numbers. It allows you to create topic-based conversations with your customers like bookings and travel inquiries, cancellation, rescheduling, refunds and more. So both your customers and agents can avoid confusion and save time.
Learn more about Topics
Proactively send real-time customized messages to visitors and nudge them to purchase and complete the booking.
Send the right message at the right time based on conditions like web URL, location, time spent on checkout pages, and other advanced user properties and events.
Nudge customers to take action based on advanced event properties like dynamic flight pricing.
Make offers based on advanced user properties rewarding premium customers.
Reduce bounce rate and nurture visitors with low intention to buy.
Your customers want to contact you when they want and how they want. They aren’t happy if they can’t. Just as booking a holiday, or stay at your hotel from the comfort of their bedroom is convenient, they expect no less from your customer service. They expect your business to be on the channels they are on.
You can now engage, manage and respond to conversations from your mobile app (SDK integration), WhatsApp and Facebook Messenger right from your Freshdesk Messaging dashboard!
Replace boring forms that gate conversations and cause drop offs. Instead, rely on our bot to converse and engage with customers even outside of business hours. You can further customise bot workflows, and even auto upload leads to your CRM.
Automatically assigns chats to respective agents based on their skill level, workload or keywords used by your customers
Sorts incoming messages by First Response Due, Response Due and No Response Due - enabling agents to respond faster
Set predefined replies to common queries so your agents can respond and resolve faster
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Empower your team with detailed, real-time info to assist customers effectively, including name, email, phone number, IP, the page the conversation was initiated from, and even navigation timeline of pages visited. This data gives you and your team the context you need to have an informed conversation with the customer.
You can further push or fetch useful information such as current booking details from your system, or any other third-party application, and make booking changes right from within the Freshdesk Messaging interface.
Empower visitors and customers to get answers to common questions even when your team is away, while still providing a great customer experience.
Freshdesk Messaging's in-messenger FAQs deflects the volume of chat queries enabling your team to spend less time on low transactional value queries and more time on the ones that have greater business impact.
Learn more about in-messenger FAQs
Use Freshdesk Messaging with our customer support software Freshdesk.
Engage and respond to conversations from one place with a messenger that travels inside your helpdesk
Small team or a large one, the Freshdesk Messaging app for Android and iOS lets your team members engage with visitors or users when they are away from their desk or are on the move. Team members are alerted to new messages instantly.
Your team can view conversations, user details and activity, assign conversations to other team members, resolve, reply, add private notes, canned responses, images and FAQs.
Sign up for a 21-day free trial. No credit card required.
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