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Learn how Freshdesk Messaging’s modern messaging experience is more than just an alternative to Zendesk Chat’s unappealing live chat software.
G2 Crowd’s data, generated based on user reviews, data gathered from online sources and social media, shows that Zendesk Chat struggles to even reach the live chat average whereas Freshdesk Messaging (formerly Freshchat) scored exceptionally well.
Freshworks received more reviews (than Zendesk) from people that worked at bigger companies. Freshworks got reviews from 72 companies, of which 15 are valued at more than 10 billion and Zendesk only got 48.
Our goal doesn’t end with building beautiful customer engagement products. We strive to be more than just another software vendor for you because transactions are short-lived, but the relationships we build are for life.
Our promise is reflected by how we offer support to our 150,000+ customers without any additional cost. For the last two years, our support team’s customer satisfaction score has been an impressive 90%, and we’ve maintained a first response SLA of 99%.
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