Why Freshdesk Messaging over Zendesk Chat?

Better customer experience
  • Provide context by creating topic-based conversations using Topics
  • Stop gating your customers with pre-chat forms and use bots to capture leads
Improved agent efficiency
  • Know which conversations need your immediate attention using Priority Inbox
  • Manage conversations from any tab using the Team Inbox Lite (Chrome Extension)
Easy supervision
  • Create custom views to stay on top of conversations that matter
  • Encourage agents to go the extra mile by adapting a rewarding C-SAT scale 
 Superior campaigns
  • Engage with customers on your website and product using highly targeted campaigns
  • Create beautiful campaigns enriched with Photos, GIFs and even Videos. Learn more.
Chatbot that'll delight, not just deflect
  • Respond to customer queries with answers and not links to support articles
  • Trigger intent-based flows with Custom Flows that lead to conversions.

You deserve better than average

The people have spoken

G2 Crowd’s data, generated based on user reviews, data gathered from online sources and social media, shows that Zendesk Chat struggles to even reach the live chat average whereas Freshdesk Messaging (formerly Freshchat) scored exceptionally well.

We ranked #1 in Gartner peer insights review

Freshworks received more reviews (than Zendesk) from people that worked at bigger companies. Freshworks got reviews from 72 companies, of which 15 are valued at more than 10 billion and Zendesk only got 48.

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Learn more about how we strive to be more than just another software vendor for you

Our goal doesn’t end with building beautiful customer engagement products. We strive to be more than just another software vendor for you because transactions are short-lived, but the relationships we build are for life.

Our promise is reflected by how we offer support to our 150,000+ customers without any additional cost. For the last two years, our support team’s customer satisfaction score has been an impressive 90%, and we’ve maintained a first response SLA of 99%.

Freshdesk Messaging vs Zendesk Chat

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