Stream Events in Real-Time
Build on top of customer data by seamlessly streaming events in real-time from Freshworks products to third-party apps and AWS.
Reduce operational overhead with no servers to manage or operate. Pay for the events you publish.
Automate specific and critical tasks allowing AWS Lambda to respond to events.
View events in desired locations and have them interact with other AWS services easily.
Serverless is the tool of choice for you to achieve complex workflows and scale on-demand. Be it scheduled events to periodically push data to downstream systems, or product events to execute event-driven operations based on requesters and tickets, we have it all covered.
Simplify reporting and analytics providing an end-to-end view of customers. Stream your support ticket data into AWS in real-time to leverage customer information for BI and Analytics.
AI can better understand customer intent and elevate your customer experience, and increase employee productivity. Now apply ML to support events to provide sentiment analysis that can be leveraged for automated self-service.
“Freshdesk allows us to build custom apps that integrate with our ordering system providing the ability to see the most recent order, the status of the order.”
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