AI in Customer Service: A Survey Report from Europe

Leading brands are  investing in Artificial Intelligence (AI) to augment existing teams and resources to improve the customer experience. However, most companies are still only scratching the surface of how AI can be used for customer support. There is a significant disconnect between what customers are experiencing and what brands think they are delivering. To understand this disconnect, we surveyed 6,000 consumers and 800 senior business leaders from a number of industries across Europe. Download the AI survey report to understand: 

Key Insights from the AI Report

European consumers see no benefit
of chatting with a bot

European consumers said answers from bots
did not help solve their problem

brands use AI to
improve their customer service

Expert Insights

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