Leading brands are investing in Artificial Intelligence (AI) to augment existing teams and resources to improve the customer experience. However, most companies are still only scratching the surface of how AI can be used for customer support. There is a significant disconnect between what customers are experiencing and what brands think they are delivering. To understand this disconnect, we surveyed 6,000 consumers and 800 senior business leaders from a number of industries across Europe. Download the AI survey report to understand:
How brands and their clients perceive customer services
How AI is transforming the way customers interact with companies
Impact of ineffective chatbots on your brand
How AI can improve the customer service
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