Report highlights

64%

Of US CX leaders plan to boost budgets for CX initiatives in 2024.

43%

Of global CX leaders say their 2024 budgets for CX programs are >$500K.

59%

Of US CX decision-makers are increasing 2024 CX technology budgets.

Industry experts have spoken

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  • Key budget priorities for CX leaders in 2024
  • Top tech investments that can maximize CX gains
  • How to invest smartly in generative AI

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