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Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar

Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

With Freshservice, the team cuts IT complexity to maximize performance on and off the track

Unleashing the power of bots, the beverage leader resolves half of inquiries without an agent.

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Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

Freshworks helped the shipping and logistics giant to resolve IT service tickets 35% faster.

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From Manual to marvellous: Bahamas government empowers citizens with Freshdesk. Switching from disconnected phone and email support to Freshdesk, the government of the Bahamas addressed the rising need for centralized help desk technology.

With Freshworks helping deliver white-glove service, Blue Nile cut showroom no-show rates by 30%

Learn how multichannel support exponentially increased agents’ ability to be responsive.

Freshdesk Omni gives agents a unified workspace and AI-powered omnichannel customer service to improve customer outcomes and satisfaction

CliqStudios is a leading kitchen cabinet and design company selling custom kitchen cabinets, ready-to-assemble cabinets, and accessories. 

This newly unified department serves as the sole point of contact for passengers, guiding them from ticket purchase to their return journey.

With Freshservice, the laser manufacturer brought together four disjointed systems into one

With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

Revolutionizes after-sales service, boosts brand loyalty, and supports sales growth with Freshworks

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With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees

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With Freshdesk, the top online travel provider improves response time by 73% while nearly doubling ticket volume

Freshservice revamps ticketing and collaboration among agents, leading to improved productivity and more self-service

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A messy on-premise ITSM risked key accreditations for the university. Freshservice’s cloud-based solution turned things around.

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Eastern Washington University (EWU) is a comprehensive regional public university in Cheney, Washington. Its programs are offered at campuses in Cheney and Spokane and at multiple campus locations throughout the state.

Mexican IT integrator uses workflow automation, third-party integrations, social media unification, and lead management in Freshsales and Freshdesk to improve sales and support.

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The healthcare analytics leader completed an ITSM overhaul for 7,500 employees in eight weeks. 

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Freshworks helped boost company revenue 30% in two months and sales activity 225% in eight months. 

Katz Media Group is the largest media representation company in the United States. With the on-air and digital assets of more than 3,000 radio and 700 television stations, 5,000 audio/video streams, and 10,000 podcasts

Service Management team delivers top-tier support to 33,000 students and 4,300+ employees with Freshservice

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Looking for an intuitive, user-friendly CRM, company employees chose Freshworks.

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Freshworks analytics helps Habyt’s global teams to track agent productivity, SLA compliance, and CSAT survey results so they can deliver better results

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Freshworks delivers ‘game-changing’ service to Hinge Health and support for members dealing with back and joint pain

Hired is a new kind of career marketplace for the world’s knowledge workers, one where job candidates showcase their profiles and résumés privately to more than 2,000 vetted companies who use Hired to find the right employees.

Freshworks omnichannel and AI solutions help agents respond faster and improve productivity

With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months

Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction

Jefferson County Public Schools (Jeffco Public Schools) is among the largest K-12 school districts in Colorado. It has about 69,000 students, 14,000 staff, and 168 campuses. Additionally, the district has more than 50 central administrative departments. 

Judson University is an evangelical Christian liberal arts university located in Elgin, Illinois. Founded in 1963, it has campuses in Elgin and Rockford, Illinois, and a student body of approximately 1,300. 

Asia’s top on-demand delivery service increases sales conversions by 24% with Freshsales and Freshdesk

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Lesley University is a private higher-ed institution located in Cambridge, Massachusetts, well known for its education, fine arts, expressive therapy and creative writing programs.

Mission Veterinary Partners (MVP) is a veterinarian-founded network of 300+ animal hospitals. Their mission is to be the employer of choice in veterinary medicine. 

Freshdesk and Freshservice enabled more efficient ticket management so the company could continue to grow

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Freshservice outperforms ServiceNow on cost and flexibility, giving Piracanjuba an easy way to transform employee services for 17 business units

Qualfon’s new ITSM earns 97% user satisfaction

To achieve their goal of being Chile's leading healthcare provider, Red Salud needed to integrate multiple service desks, automate workflows, and improve change and asset management.

RingCentral moves 1,000+ employees from desktop to work from anywhere

In the high-risk world of specialty insurance, Freshservice and Freshdesk helped boost CSAT scores and deliver major new efficiencies

Ryan Specialty delivers first-class support

Salinas Valley Memorial Healthcare System (SVMHS) is a California based district healthcare system that covers 15+ multispecialty clinics ranging such as primary care, orthopedics to cardiology for women’s health, and more. 

Everyone in an organization needs access to the right applications and tools at the right time to do their jobs. 

With Freshservice, Smartsheet operationalized asset management and unified service management across the enterprise

In a rapidly evolving dental industry, S.I.N Implant System - a Brazilian dental implant developer and manufacturer faced a challenge: managing after-sales customer interactions. Here's how Freshdesk transformed its approach.

Springer Nature is a global publisher that serves the research community. The company believes in standing up for science and takes a leading role in ensuring high quality and ethical standards with regard to research.

 Freshservice’s streamlined ITSM offered the IT team an efficient way to support employees while focusing on digital transformation

Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members

Within 3 months, 50% of IT adopted adopted Freshservice, bringing automation and discipline to service management

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Unifying sales functions with Freshworks led to a 60% spike in monthly recurring revenue.

Freddy AI helps resolve customer queries at Total Expert, improves agent productivity, and boosts response quality, leading to a 248% ROI

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With Freshservice and Freddy AI, IT teams automated critical workflows and slashed ticket resolution time

Texas A&M IT scales support for upward of 150,000 visitors with Freshservice

Ditching its legacy system for Freshservice and Freddy AI, the university sees massive improvements in ticket capacity, ticket resolution, and IT delivery

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Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty

With Freshworks, Village Roadshow cuts IT costs by 60% while upgrading employee experiences

Freshservice boosts IT responsiveness and efficiency with a mobile-friendly self-service portal

Before implementing Freshsales, it took the lender a full month to get back to immigrant applicants. Now, it takes just three days.

Freddy AI helps Woolacombe Bay’s agents feel confident in their customer interactions while improving productivity

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See how our customers are using Freshworks products for Customer Service, IT, and CRM to drive impact to their businesses.

Customer stories

Carrefour

Databricks

McLaren Formula 1 Team

Stories that matter

AG Barr

Alterra Mountain Company

Aramex

Bahamas Government

Blue Nile

Bridgestone

ClickFunnels

CliqStudios

Now it’s your turn.