How BrewDog's customer-centric service helped them to keep hitting targets during the pandemic

One of the world's most valuable beer companies in the world, BrewDog continues to wow customers with its innovative, curious and engaging approach to making one of the world's most appreciated products- the humble beer. BrewDog's approach to customer service is no different. In this episode, we learn how BrewDog has managed an incredible rise in the number of enquiries received during lockdown, as sales continued to soar. We'll learn about BrewDog's approach as well as how they are hitting targets and keeping teams energised and motivated, all with a little help from Freshworks.