In this inspiring session, Mariano Bañón, Global IT Transformation Program Manager for Webhelp shares his experience with Freshservice. As Global IT Program Manager, Mariano is leading an IT Transformation program in Webhelp, with more than 60.000 employees, to simplify processes and technology and one of the initiatives under the program is to rollout Freshservice across the different regions and shared services. He explains how and why did the company made the decision of shifting their IT support strategy, and the challenges that the team has faced along the way.
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