Nielsen Brandbank is one of the world’s most trusted providers of digital product content to retailers and wholesalers in the FMCG industry including the likes of P&G, Unilever, Pepsico, Tesco, Metro, and Asda. With siloed processes and multiple stakeholders to support, Nielsen Brandbank decided to switch to a more unified and streamlined approach with the Freshworks Support 360 platform. The combination of Freshdesk, Freshchat, and Freshconnect has made customer service more accessible, and allowed teams to be more flexible - all to create moments of wow for customers.
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