There is a significant disconnect between service expectations that customers have, the experiences brands think they are offering and what they are actually delivering. To understand what it takes to bridge this gap, we surveyed 6,000 consumers and 800 senior decision-makers from a number of industries across Europe.
Download this survey report to understand:
How both brands and their customers perceive service levels
How AI is shaping the way we all interact with companies
Impact of ineffective chatbots on your brand
How to harness AI effectively to do what’s right for the customer
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