Engage Customer Service Technologies To Achieve CX Success
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The current health crisis has elevated the importance of customer service to nurture customers, increase their loyalty and trust, and grow revenue. Yet, customer service doesn’t always play a leading role in customer experience (CX) efforts. Instead, organisations continue to grapple with the frustration caused by disparate systems and a lack of cross-functional collaboration. Join this session with Forrester CX expert Riccardo Pasto to learn how to:
- Best leverage digital and self-service to speed up answer time, cut costs, and create better routing to human agents.
- Boost both employee and customer experience by improving the tools available to agents.
- Drive the right insights to the right experiences by connecting the disparate data dots and establish a unified view of the customer.
