Freshworks CHRO's Digital-first Approach to a Happy Workplace

82% of employees feel that workplace technology directly impacts how happy they are at work.  

From driving positive employee engagement, strong retention rates, and constantly striving for best-in-class workforce performance, HRs steer the ship in managing your employee journey from entry to exit. 

Shared inbox, multiple excel sheets and inefficient ways of collaboration screams lack of productivity and a broken employee experience. With the hybrid workplace becoming a reality , enterprise service delivery needs a fresh approach for delighting employees with unified service management and conversational AI.

Hear our exciting conversation with Suman Gopalan, the CHRO of Freshworks, to discuss the role of HR in choosing the right building blocks for a digitized service delivery model that can help deliver positive employee experiences in a modern workplace.


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Suman Gopalan



sahana sahana
Sahana Sekar

Product Marketing Specialist,

shashank shashank
Shashank Dubey

Product Manager,