ON DEMAND

From complexity to clarity: ITSM customers who switched

Hear how Ultradent, a global manufacturer, moved from ServiceNow to solve their biggest ITSM challenges. Learn why they chose to replatform with Freshservice.

Duration: 40 minutes

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WATCH IT ON DEMAND

Transform your ITSM with Freshservice

Get an inside look at what it takes to switch from a bloated legacy platform to streamlined, AI-powered ITSM. Hear the unfiltered version behind the migration—challenges, wins, and lessons learned along the way.

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MEET THE SPEAKERS

Hear from teams that are choosing simplicity, usability, and AI-readiness to replace complicated ITSM platforms

Freshworks SaaS solutions | Benelux, Nordics, Eastern Europe

Cody Menlove

Manager Enterprise Application, Ultradent Products, Inc.

Payal Patel

Payal Patel

Senior Director, Solution Engineering, Freshworks