.Achieving ITSM excellence is not just about having the right tool but implementing it the right way. In this course, we’ll walk you through the best practices of configuring Freshservice to get the maximum value out of your new ITSM software.
It starts with crafting the right experience for your end users and equipping your agents to quickly solve the Incidents and Service Requests coming their way. This course will also help you understand Freshservice workflow capabilities along with the asset management module.
In this course, we’ll talk about:
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