The rush of the holidays is like no other. Sugar rush, gifting, shopping, and the seasonal excitement -- all make for a busy and exciting, but no doubt challenging, time for companies and customer service teams. As we head into the holidays this year, we thought it would be an ideal time to revisit our customer service guides and give them the holiday treatment.

That’s why we launched this course on Freshworks Academy. Our Guide to Customer Service: Holiday Edition will take you through strategies to navigate the holiday season, complete with well-rounded, actionable tips. 

By the end of the course, you’ll come away with the surefire support action plans to have in place, ways to build up your team, encourage both productivity and wellness, and use the lessons learned for the next holiday season.