With Freshcaller, our cloud-based phone system you can
  • Save costs, and be agile: Unlike a complex PBX system, you can implement Freshcaller in hours. No hardware costs or physical phone lines needed.

  • Take calls from anywhere: Your agents can take calls from home, and route calls with intelligent call flows.

  • Focus on personalized support: Use AI-powered features like voice bot to answer FAQs while your agents can focus on complex conversations

  • Integrate with your helpdesk: Your agents can operate from a single tool, without wasting time switching tabs.

 

 

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Address remote working challenges with a modern phone system

 

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Video guide of the Freshdesk + Freshcaller integration:

If you are looking to quickly understand how to best use the phone solution inside Freshdesk, take a look at this integration video.

 

 
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Advanced call routing by Freshcaller:

With Freshcaller’s Call Routing Engine, you can connect your callers with the right agent who has the right expertise to solve their problems. 

 

 
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Freshcaller Mobile App:

With the Android and iOS mobile apps, your phone system is now in your pocket. Your phone teams can use the mobile application to make/receive calls, link conversations to tickets/leads

 

Customer Success Stories

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Marine parts - a logistics firm based out of Finland who saw clear value in moving to a Freshdesk + Freshcaller environment and saw an increase in their response rate to customers multifold.

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Dune London is a Freshworks customer & this story shows how they have managed demand across different channels like phone, email, chat & tickets and responded in times of unprecedented change.

 
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One call recording saved 10 hours and a component worth $9000. Here's the Solar Support story.