Save costs, and be agile: Unlike a complex PBX system, you can implement Freshcaller in hours. No hardware costs or physical phone lines needed.
Take calls from anywhere: Your agents can take calls from home, and route calls with intelligent call flows.
Focus on personalized support: Use AI-powered features like voice bot to answer FAQs while your agents can focus on complex conversations
Integrate with your helpdesk: Your agents can operate from a single tool, without wasting time switching tabs.
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Video guide of the Freshdesk + Freshcaller integration:
If you are looking to quickly understand how to best use the phone solution inside Freshdesk, take a look at this integration video.
Advanced call routing by Freshcaller:
With Freshcaller’s Call Routing Engine, you can connect your callers with the right agent who has the right expertise to solve their problems.
Freshcaller Mobile App:
With the Android and iOS mobile apps, your phone system is now in your pocket. Your phone teams can use the mobile application to make/receive calls, link conversations to tickets/leads
Marine parts - a logistics firm based out of Finland who saw clear value in moving to a Freshdesk + Freshcaller environment and saw an increase in their response rate to customers multifold.
Dune London is a Freshworks customer & this story shows how they have managed demand across different channels like phone, email, chat & tickets and responded in times of unprecedented change.
One call recording saved 10 hours and a component worth $9000. Here's the Solar Support story.
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