Sales and Marketing
IT Service Management
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
Choose Freshworks CRM (formerly Freshsales), an all-in-one sales and marketing automation software with advanced AI and chat capabilities.
Gartner Magic Quadrant 2020 - Sales Force Automation
G2 Crowd CRM Software Leader 2020
GetApp Best Functionality & Features 2020
Capterra Top20 2020
Choose a plan and seamlessly scale to higher ones as you grow with just the right set of features in every plan.
Fair and transparent pricing that doesn’t take a toll on your wallet when you move from one plan to another.
You get free and 24/5 support over the phone, chat, and email regardless of the plan you choose.
“As I was investigating the Freshworks suite of products, I noticed that I can have my entire sales and marketing team work with one software, and that I can integrate my CRM with their support software. That was an eye-opener! Today, the value that Freshworks CRM delivers has won the faith of every employee in the company.”
“Overall, with Freshworks CRM, we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us, and generate reports on our overall business performance.”
“With the automation that Freshworks CRM offers, the sales process has been vastly sped. It was also easier to track progress than before when things were manual. Currently, it’s just click, drag, move. It’s amazing and makes it very, very easy to navigate and follow up on.”
Note: Data as of 16th December 2020
When your business spans across multiple regions in the world, your leads need to be assigned to specific salespeople who are more attuned in-line with the particular region. This can help your salespeople focus on a particular territory and its leads, and allows you to optimize your sales process. HubSpot lacks the capability to automatically assign leads to relevant salespeople. With Freshworks CRM, you can seamlessly create a territory and configure the system to auto-assign leads in a round-robin manner so your salespeople can quickly engage with leads as soon as they enter your system. You can also identify high-performing territories and the salespeople who are doing well to improve your overall sales performance.
Learn more about sales territories
HubSpot’s AI capabilities are limited to lead enrichment and scoring. With Freshworks CRM, you can make data-backed decisions on how to approach prospects, drive conversations further with prospects, and forecast revenue with Freddy AI. Freddy AI offers extensive capabilities such as predictive contact scoring, profile enrichment, deal insights, out-of-office detection to help you reduce manual efforts to reschedule meetings and suggests the next best action for you to take.
Learn more about custom reports
As a marketer, it is important to understand your audience, track their end-to-end journey, and deliver personalized experiences to improve conversions. On the sales front, it is important to track contact communication that can provide intel to close deals faster. With Freshworks CRM, you can engage with leads across different engagement channels like email, phone, chat, social media, and SMS with just one solution. Sales and marketing teams also get to view a unified activity timeline that provides a chronological view of customer engagement with your business. This helps them have a 360° view of leads and customers across various touchpoints and drive meaningful conversations.
Learn more about tracking web application activities
Your expenditures aren’t over once you buy HubSpot’s solution. You still have to bear hidden implementation and scaling costs when you continue using the software. Along with this are add-ons for essential features like reporting, transactional emails, and additional APIs. Freshworks CRM offers fair and reasonable pricing, so there’s a right plan for just about every kind of business. According to G2, Freshworks CRM customers realize ROI faster in just seven months versus Hubspot’s much higher twelve months.
Check out our pricing plans
Freshworks CRM allows you to have unlimited users across all plans, unlike HubSpot, which allows you to have only one on their free plan. Additionally, you get the freedom to rename modules. Work more efficiently and avoid confusion.
Create sales territories and auto-assign leads in a round-robin manner to your salespeople according to their location, assign phone numbers, and even transfer calls. This helps optimize your sales process by understanding who is performing better and who isn’t with advanced reporting.
Predictive scoring insights is available across all paid plans in Freshworks CRM with no additional charges. Freddy automatically assigns scores to your contacts so you can pursue the right leads. Freddy AI also automatically identifies if your lead or contact is out-of-office to help you immediately reschedule a meeting to the next best date.
Freshworks CRM allows you to integrate any email provider (Gmail, Outlook, and more), with the CRM so you can access emails from one system. Your emails get synced to the CRM as soon as you connect your mailbox.
Freshworks CRM comes with advanced phone capabilities, unlike HubSpot CRM, which offers only a few functionalities. With Freshworks CRM, you can set up inbound caller IDs, buy local and toll-free numbers, mask calls, setup hold music, and more to have a complete telephony experience seamlessly integrated into your CRM. This way, you won’t have to worry about managing a separate telephony app with your CRM.
Email, phone and chat support is offered for Freshworks CRM subscribers from day one at no additional charge.
Note: Data as of 16th December 2020
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