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Why Freshsales CRM is a better alternative to HubSpot

Scalable

Choose a plan and seamlessly scale to higher ones as you grow with just the right set of features in every plan. 

Affordable

Fair and transparent pricing that doesn’t take a toll on your wallet when you move from one plan to another.

Reliable

You get free and 24/5 support over the phone, chat, and email regardless of the plan you choose. 

What our customers say about us

  Freshsales CRM vs. HubSpot — A snapshot

Criteria
G2 rating
4.6
4.6
4.3
4.3
Payback period

7 months

12 months

Implementation

0.7 months

1.3 months

NPS score

82

51

Lead scoring by property, website, and in-app

Yes

No

Web application event tracking

Yes

No

Cross-module reporting

Yes

No

Custom modules

Yes

No

Territory management
Email campaign schedule
Hallway chatbot
Chatbot topics
Forward to phone
SIP connections
Clone records
24-hours free support

Yes

No

Note: Data as of December 2020

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FEATURE COMPARISON

4 reasons why Freshsales is the best alternative to HubSpot

Better lead response times with auto-lead assignment

When your business spans multiple regions in the world, your leads need to be assigned to specific salespeople who are more attuned in line with the particular region. This can help your salespeople focus on a particular territory and its leads, and allows you to optimize your sales process. HubSpot lacks the capability to automatically assign leads to relevant salespeople. With Freshsales, you can seamlessly create a territory and configure the system to auto-assign leads in a round-robin manner so your salespeople can quickly engage with leads as soon as they enter your system. You can also identify high-performing territories and the salespeople who are doing well to improve your overall sales performance. 

territory-management-freshsales-crm

Advanced AI capabilities for a future-proof CRM

HubSpot’s AI capabilities are limited to lead enrichment and scoring. With Freshsales, you can make data-backed decisions on how to approach prospects, drive conversations further with prospects, and forecast revenue with Freddy AI. Freddy AI offers extensive capabilities such as predictive contact scoring, profile enrichment, deal insights, out-of-office detection to help you reduce manual efforts to reschedule meetings and suggests the next best action for you to take. 

freshsales-reporting-dashboard

Engage contextually with a 360° customer view

As a marketer, it is important to understand your audience, track their end-to-end journey, and deliver personalized experiences to improve conversions. On the sales front, it is important to track contact communication that can provide intel to close deals faster. With Freshsales, you can engage with leads across different engagement channels like email, phone, chat, social media, and SMS with just one solution. Sales and marketing teams also get to view a unified activity timeline that provides a chronological view of customer engagement with your business. This helps them have a 360° view of leads and customers across various touchpoints and drive meaningful conversations.

 

contextual-conversations-freshsales

Lower costs and quicker ROI

Your expenditures aren’t over once you buy HubSpot’s solution. You still have to bear hidden implementation and scaling costs when you continue using the software. Along with this are add-ons for essential features like reporting, transactional emails, and additional APIs. Freshsales offers fair and reasonable pricing, so there’s a right plan for just about every kind of business. According to G2, Freshsales customers realize ROI faster in just seven months versus Hubspot’s much higher twelve months. 

 

affordable-pricing-crm-freshsales


Freshsales vs HubSpot—Comparison

Record management

Freshsales allows you to have unlimited users across all plans, unlike HubSpot, which allows you to have only one on their free plan. Additionally, you get the freedom to rename modules. Work more efficiently and avoid confusion.

COMPARISON
Unlimited record storage
Renaming module
Filters and custom views

Contact management

Create sales territories and auto-assign leads in a round-robin manner to your salespeople according to their location, assign phone numbers, and even transfer calls. This helps optimize your sales process by understanding who is performing better and who isn’t with advanced reporting. 

Learn more

COMPARISON
Manage contacts, accounts and deals
Auto-enrich profiles
Create sales territories
Assignment rules
Custom sales activities

Freddy insights

Predictive scoring insights are available across all paid plans in Freshsales with no additional charges. Freddy automatically assigns scores to your contacts so you can pursue the right leads. Freddy AI also automatically identifies if your lead or contact is out-of-office to help you immediately reschedule a meeting to the next best date. 

Learn more

COMPARISON
Score leads by property
Score leads by website, in-app and email activities

Email Management

Freshsales allows you to integrate any email provider (Gmail, Outlook, and more), with the CRM so you can access emails from one system. Your emails get synced to the CRM as soon as you connect your mailbox. 

Learn more

COMPARISON
Send sales campaigns
View emails awaiting response
Track and schedule emails
View conversation history
Personalized email templates
View shared inbox for sales emails

Phone

Freshsales comes with advanced phone capabilities, unlike HubSpot, which offers only a few functionalities. With Freshsales, you can set up inbound caller IDs, buy local and toll-free numbers, mask calls, set up hold music, and more to have a complete telephony experience seamlessly integrated into your CRM. This way, you won’t have to worry about managing a separate telephony app with your CRM. 

Learn more

COMPARISON
Phone
Manual and auto-log call
Call recording and transfer
Buy local numbers
Voicemail recording
Call masking and forwarding

Support

Email, phone, and chat support is offered for Freshsales subscribers from day one at no additional charge.

COMPARISON
Free email, phone and chat support

Note: Data as of 16th December 2020

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