Freshsales vs Pipedrive: A feature-rich, smart CRM minus the hidden costs
Don’t settle for limited features and hidden costs with Pipedrive. Freshsales offers robust capabilities, transparent pricing, and dedicated support at budget-friendly plans.
How to choose the right CRM for your business?
The right CRM for your growing business is one that is easy to adopt and use, grows as you scale, and is your single source of truth for customer information.
Ease of use
Customization & flexibility
Customer engagement
AI-powered insights
Seamless onboarding
Reliable customer support
5 reasons Freshsales wins over Pipedrive
Affordable CRM with no hidden costs
Why Freshsales wins
Freshsales is value-packed with essential capabilities like out-of-the-box caller, chat, and data migration. With transparent pricing and no hidden fees, we ensure you get the best return on investment without depending on paid add-ons.
Why Pipedrive might not be the right choice for you
Pipedrive offers limited capabilities, with key functionalities not built-in or hidden behind hefty paywalls. You may need to rely on expensive third-party tools for data migration. This can hike up your operational costs and impact ROI.
Built-in communication for contextual engagement
Why Freshsales wins
Customer communication fuels sales. With built-in email, phone, and chat across all plans, Freshsales unifies customer interactions with context on one screen, so you can personalize engagement without spending on add-ons.
Why Pipedrive might not be the right choice for you
Pipedrive offers only built-in email. Users need to spend an additional $32/month on the Lead Booster add-on, for basic chat capabilities. You may need to juggle multiple tabs and sift through fragmented data, which could lead to lost context and poor customer communication.
Intelligent sales assistant to boost your sales game
Why Freshsales wins
With Freddy AI in Freshsales you can identify high-value leads and deals, generate personalized emails in minutes, forecast sales with accuracy, and gain insights to close deals faster.
Why Pipedrive might not be the right choice for you
Gut feeling? We love it too, but data matters. Pipedrive’s limited AI can leave you guessing. Without essential capabilities like contact scoring, forecasting, and deal insights, you may struggle to decipher valuable customer data to optimize your sales processes.
Customizable solution for evolving business needs
Why Freshsales wins
No more cookie-cutter approach. Freshsales gives you the creative license to personalize your CRM. You can tailor the complete look and feel of modules and fields for your business needs.
Why Pipedrive might not be the right choice for you
With Pipedrive, you might need to adapt your processes for the CRM. Pipedrive lacks custom modules and offers limited custom fields options. This rigid system could hinder productivity and force you to find workarounds.
World-class onboarding and support
Why Freshsales wins
Get started in 24 hours with $500 worth of free onboarding and a Dedicated Account Planning (DAP) team. From troubleshooting to optimization, we offer 24/5 phone, email, and chat support across all plans, so you can manage business uninterrupted.
Why Pipedrive might not be the right choice for you
Imagine getting started with a CRM with just email and chat support. Phone support in Pipedrive is available only for the highest-paid plans. Onboarding may also take time and effort, potentially delaying your go-live and time to value.
Freshsales CRM vs Pipedrive
Decoding the best CRM solution for your business
Criteria | Freshsales CRM | Pipedrive |
|---|---|---|
Pricing | Starts at $9/user/month
| Starts at $14/user/month |
G2 Rating | 4.5 out of 5 | 4.2 out of 5 |
Auto-profile enrichment
| ||
Contact lifecycle stages | ||
Built-in phone | ||
Live chat and chat bot
| Paid add-on | |
WhatsApp integration | ||
Web forms | Paid add-on | |
Website tracking | Paid add-on
| |
Sales sequences | Available only via Workflows | |
AI-powered contact scoring
| ||
Forecasting insights | ||
Sales email generator | ||
Territory management | ||
Default and Curated reports |
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The Freshworks advantage
Freshworks Neo Platform
Create custom workflows and applications to meet your unique business needs. Scale fast with a marketplace of 1,200+ apps. Unify experience, gather actionable insights, and bring customer context to every interaction.
Freddy AI for sales
Get more done in less time with Freddy, your always-available AI assistant. Freddy helps you find potential customers, creates personalized emails, and provides insights to help you close deals faster.
Freshsales Suite
Unite sales and marketing with an all-in-one CRM. Deliver seamless engagement across channels with a 360° view of the customer. Understand customer intent and send the right message to close deals faster.
Why our customers love us
With Freshsales, we are able to get a holistic view of our customers, have better governance over sales productivity, pipeline and in turn move our business forward.
Reducing our no-show rate was important to have higher utilization of our sales team. With Freshsales, we brought it down to about 20%, and time is money.
Simplicity and power of the tool took us. Freshsales is allowing us to keep going with limited resources, given the shifting environment. It’s an asset.
We are 100% satisfied with Freshsales. We wanted an out-of-the-box solution that could be used. We have got it.
Recommended by industry experts
FAQs
What distinguishes Freshsales from Pipedrive?
Freshsales offers powerful features with clear and transparent pricing. It goes beyond basic pipeline management by providing built-in communication channels, advanced customization capabilities, smart AI assistant, and intelligent workflows to optimize your sales processes.
Which CRM is a better and cost-effective solution: Freshsales or Pipedrive?
Freshsales is robust CRM option at a much lower cost than Pipedrive. With all the features a growing business needs built right in, Freshsales ensures you do not have to rely on third-party tools and paid add-ons, giving you the best return on investment.
Is it easy to switch from Pipedrive to Freshsales?
Migrating your data from Pipedrive to Freshsales is an easy two-step process. Just ensure you have your data in CSV/XLSX format, then click the ‘Pipedrive Migration’ button in your Freshsales account to seamlessly shift all your data to Freshsales. Learn more.
What is a notable feature of Freshsales that Pipedrive lacks?
Freshsales offers built-in communication channels like email, phone, SMS, and chat – all on a single platform. This allows your sales team to engage with leads and customers in a more contextual and personalized way. However, Pipedrive does not have built-in caller and chat, forcing you to rely on paid add-ons or third-party integrations
What to look for in a Pipedrive alternative?
When looking for an alternative to Pipedrive, opt for a CRM that offers:
Built-in phone and chat
AI-powered features like contact scoring, out-of-office detection, sales email generation, and forecasting insights.
Advanced customization features like creating custom modules and renaming existing modules
Sandbox to experiment and test configurations in the CRM before deployment