Pipedrive Alternative | Why Freshworks CRM is a better option

Freshworks CRM vs Pipedrive—A snapshot

CRITERIA	FRESHWORKS CRM	PIPEDRIVE CRM
G2 rating	4.7 4.7	4.3 4.3
Trial period	21 days	14 days
Payback period	7 months	9 months
Average months to go-live	0.7 months	0.8 months
NPS score	83	50
Leads, contacts, accounts and deal management
Custom sales activities
Sales sequences
Built-in phone
Lead scoring
Website, in-app and lead tracking
Custom reports & dashboards
Free email and chat support
Free phone support across all plans

Disclaimer: Data as of 8th September 2020

© 2020 G2, Inc. All rights reserved. This data is based on their Grid® Report for CRM | Summer 2020. No part of this publication may be reproduced or distributed in any form without G2 Crowd’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 Crowd disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.

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FEATURE COMPARISON

How Freshworks CRM stacks up against Pipedrive

Freshworks CRM vs Pipedrive: Contact Management

When it comes to managing contacts, accounts, and deals, both Freshworks CRM and Pipedrive hit the mark. Additionally, Freshworks CRM gives you the flexibility to manage leads and auto-assign them in a round-robin manner to your sales reps. It also allows you to customize your sales activities and use them to filter records, create reports, and automate actions using workflows.

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COMPARISON

Manage leads, contacts, accounts and deals
Auto profile enrichment
Sales territory management
Auto lead assignment
Custom sales activities

Freshworks CRM vs Pipedrive: Email Management

Both Freshworks CRM and Pipedrive have a robust email management system. Additionally, Freshworks CRM allows you to create campaigns based on the recipient’s behavior and provides email engagement metrics for the same.

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COMPARISON

2-way email sync
Email templates
Send bulk emails
Schedule emails
Send sales campaigns
Bulk email metrics

Freshworks CRM vs Pipedrive: Phone

Both Freshworks CRM and Pipedrive have built-in phone functionality. Freshworks CRM goes one step further by allowing you to buy local and toll-free phone numbers, set welcome and voicemail messages, transfer calls, mask calls, and more making it one of the best Pipedrive alternatives.

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COMPARISON

Built-in phone system
Manual and auto log call
Call record
Buy local numbers
Record voicemails
Call mask, transfer, and forward

Freshworks CRM vs Pipedrive: Predictive Scoring

Freshworks CRM’s AI-based lead scoring allows you to categorize your leads into hot, warm, and cold. You can assign scores by adding and subtracting points based on the prospect’s profile and their interaction with your company—their behavior on your website, in-app, and on email. Give your sales reps the means to focus their time and efforts to pursue the right leads using predictive contact scoring.

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COMPARISON

Score by lead property
Score by website, in-app, and email behavior

Freshworks CRM vs Pipedrive: Behavior Analytics

For effective sales engagement with prospects, you need context such as the pages they visited on your website and how they are using your app to strike the right chords and make meaningful conversations.

Freshworks CRM tracks your user’s behavior starting from their first touchpoint. You can not only see the pages they visited, but also how many times they did so, and what content they downloaded. It also offers the option to track user activities in your web app.

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COMPARISON

Track website visitors
Track web application events

Freshworks CRM vs Pipedrive: Reporting

Both Freshworks CRM and Pipedrive have standard reports and dashboards, allowing you to create your own reports from scratch and export them.

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COMPARISON

Standard reports
Customize standard reports
Export reports
Export dashboard
Standard & custom dashboard
Schedule reports & dashboard

Freshworks CRM vs Pipedrive: Support

Email, phone, and chat support are available across all the plans in Freshworks CRM. On the other hand, the Pipedrive customer service offers phone support only in the highest plan.

COMPARISON

Email support across all plans
Chat support across all plans
Phone support across all plans

Note: Data as of 8th September, 2020

Reduce sales cycle by auto-assigning leads

When you scale your business by geography, business size, or product lines, you’d want to assign leads to the right territories. Moreover, you also want your salespeople to attend to the leads faster when they are warm and have a high intent to buy.

With Freshworks CRM, you can create a systematic sales territory management plan to organize your team and have leads automatically assigned to them in a round-robin manner, increasing the lead response time and also the chance of a conversion.

Learn more about lead assignment rules ->

Sales Territory Management in Freshsales CRM

Improve deal visibility through advanced reporting

When you’re looking for data points unique to your business, you want the freedom to deep dive and create insightful custom reports. The reporting feature in Freshworks CRM offers the flexibility to choose from more than 25 out-of-the-box reports to get started. Or, create your own advanced reports using data across different modules like the industry you are closing the most or the number of accounts you closed in a particular month. You can export reports as a CSV or PDF file, and even schedule it to be sent to your inbox at regular intervals.

Learn more about generating custom sales reports

Boost productivity by automating sales activities

Sales prospecting is one of the activities that eat up the majority of a sales rep’s time. And with Freshworks CRM, you can empower sales teams to accelerate productivity and automate this outreach process. The CRM software allows your sales teams to stay on top of follow-ups by setting up sales cadences—email sequences, call reminders, and follow-up tasks based on the recipient’s behavior.

Freshworks CRM also shares the performance of each email sequence - open, click, reply, bounce; an indicator; an indicator to check if your email subject line and copy resonated with your prospects, and improve your message where required.

Learn more about Sales Sequence

One tool for all your business needs

The biggest advantage of Freshworks CRM is that it is a part of the Freshworks suite of business software. So you get native integrations with customer support software (Freshdesk), modern messaging software (Freshchat), collaboration software (Freshconnect), and built-in phone software (Freshcaller). By integrating Freshworks CRM with the Freshworks suite of products, you can keep all your customer data in one ecosystem.

Learn more about Freshworks CRM's native integration