Why Freshsales CRM is a better alternative to Pipedrive

Easy to use

Forget complex functionalities and complicated setups with out-of-the-box usage.


Get access to the same functionalities and go easy on your wallet.


Choose a plan most suited to your business and seamlessly shift when you need to.


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Freshsales vs Pipedrive

G2 rating
Trial period

21 days

14 days

Payback period

7 months

9 months

Average months to go-live

0.7 months

0.8 months

NPS score



Leads, contacts, accounts and deal management
Custom sales activities
Sales sequences
Built-in phone
Lead scoring
Website, in-app and lead tracking
Custom reports & dashboards
Free email and chat support
Free phone support across all plans

Disclaimer: Data as of  8th September 2020 

© 2020 G2, Inc. All rights reserved. This data is based on their Grid® Report for CRM | Summer 2020. No part of this publication may be reproduced or distributed in any form without G2 Crowd’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 Crowd disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.


How Freshsales stacks up against Pipedrive

Freshsales vs Pipedrive: Contact Management

When it comes to managing contacts, accounts, and deals, both Freshsales and Pipedrive hit the mark. Additionally, Freshsales gives you the flexibility to manage leads and auto-assign them in a round-robin manner to your sales reps. It also allows you to customize your sales activities and use them to filter records, create reports, and automate actions using workflows. 

Freshsales lets you rearrange the contact and account details page, offering the flexibility to highlight information that matters to your business the most.

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Manage leads, contacts, accounts and deals
Auto profile enrichment
Sales territory management
Auto lead assignment
Custom sales activities

Freshsales vs Pipedrive: Email Management

Both Freshsales and Pipedrive have a robust email management system. Additionally, Freshsales allows you to create campaigns based on the recipient’s behavior and provides email engagement metrics for the same. 

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2-way email sync
Email templates
Send bulk emails
Schedule emails
Send sales campaigns
Bulk email metrics

Freshsales vs Pipedrive: Phone

Both Freshsales and Pipedrive have built-in phone functionality. Freshsales goes one step further by allowing you to buy local and toll-free phone numbers, set welcome and voicemail messages, transfer calls, mask calls, and more making it one of the best Pipedrive alternatives.

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Built-in phone system
Manual and auto log call
Call record
Buy local numbers
Record voicemails
Call mask, transfer, and forward

Freshsales vs Pipedrive: Predictive Scoring

Freshsales' AI-based lead scoring allows you to categorize your leads into hot, warm, and cold. You can assign scores by adding and subtracting points based on the prospect’s profile and their interaction with your company—their behavior on your website, in-app, and email. Give your sales reps the means to focus their time and efforts to pursue the right leads using predictive contact scoring.

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Score by lead property
Score by website, in-app, and email behavior

Freshsales vs Pipedrive: Behavior Analytics

For effective sales engagement with prospects, you need context such as the pages they visited on your website and how they are using your app to strike the right chords and make meaningful conversations. 

Freshsales tracks your user’s behavior starting from their first touchpoint. You can not only see the pages they visited, but also how many times they did so, and what content they downloaded. It also offers the option to track user activities in your web app.

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Track website visitors
Track web application events

Freshsales vs Pipedrive: Reporting

Both Freshsales and Pipedrive have standard reports and dashboards, allowing you to create your own reports from scratch and export them.

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Standard reports
Customize standard reports
Export reports
Export dashboard
Standard & custom dashboard
Schedule reports & dashboard

Freshsales vs Pipedrive: Support

Email, phone, and chat support are available across all the plans in Freshsales. On the other hand, the Pipedrive customer service offers phone support only in the highest plan.

Email support across all plans
Chat support across all plans
Phone support across all plans

                            Note: Data as of 8th September, 2020

5 reasons why Freshsales is the best alternative to Pipedrive


Get relevant context for smarter decisions

While talking to potential customers, your salespeople need context such as pages they visited, features adopted, emails opened and clicked, etc. 

Freshsales provides a 360𝆩 view and tracks lead behavior on your website, in-app, and email, and also set lead scores based on these insights. It gives a quick summary of all lead information in one screen, that allows your salespeople to engage in contextual selling and close deals faster.

pipedrive alternative pipedrive alternative

Reduce sales cycle by auto-assigning leads

When you scale your business by geography, business size, or product lines, you’d want to assign leads to the right territories. Moreover, you also want your salespeople to attend to the leads faster when they are warm and have a high intent to buy. 

With Freshsales, you can create a systematic sales territory management plan to organize your team and have leads automatically assigned to them in a round-robin manner, increasing the lead response time and also the chance of a conversion.

Learn more about lead assignment rules ->

Sales Territory Management in Freshsales CRM Sales Territory Management in Freshsales CRM

Improve deal visibility through advanced reporting

When you’re looking for data points unique to your business, you want the freedom to deep dive and create insightful custom reports. The reporting feature in Freshsales offers the flexibility to choose from more than 25 out-of-the-box reports to get started. Or, create your own advanced reports using data across different modules like the industry you are closing the most or the number of accounts you closed in a particular month. You can export reports as a CSV or PDF file, and even schedule them to be sent to your inbox at regular intervals.  


fsa analytics dashboard fsa analytics dashboard

Boost productivity by automating sales activities

Sales prospecting is one of the activities that eat up the majority of a sales rep’s time. And with Freshsales, you can empower sales teams to accelerate productivity and automate this outreach process. The CRM software allows your sales teams to stay on top of follow-ups by setting up sales cadences—email sequences, call reminders, and follow-up tasks based on the recipient’s behavior.

Freshsales also shares the performance of each email sequence - open, click, reply, bounce; an indicator; an indicator to check if your email subject line and copy resonated with your prospects, and improve your message where required.  

fsa lawfirm crm workflows fsa lawfirm crm workflows

One tool for all your business needs 

The biggest advantage of Freshsales is that it is a part of the Freshworks suite of business software. So you get native integrations with customer support software (Freshdesk), modern messaging software (Freshchat), collaboration software (Freshconnect), and built-in phone software (Freshcaller). By integrating Freshsales with the Freshworks suite of products, you can keep all your customer data in one ecosystem. 

Freshworks 360 Freshworks 360

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