Freshsales, the best free CRM

Freshsales (formerly Freshworks CRM) is a free CRM tool with a key difference—it’s an all-in-one package combining sales and marketing capabilities, chat, and an in-built phone. With Freshsales, you get to 

  • Maintain details of your leads, customers, deals
  • Create marketing email journeys
  • Make calls from within the CRM
  • Set up chatbots for your website
  • Be on the go with the mobile app
  • Add unlimited users and
  • Get unlimited support.

All of this in one platform. 

So while you focus on scaling your business, we’ll hold the fort at the back end for you for free.

Free CRM Software - Freshsales Free CRM Software - Freshsales


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Why Freshsales is the best free CRM

 Many CRM providers claim they’re free but have some caveats. Here are three main reasons why Freshsales stands out among the rest.

Unlimited users

As your team grows, Freshsales grows with you. Kickstart your free CRM without any limitations on the number of users.

Free support

Freshsales provides 24/5 free support over phone, email, and chat. You also get access to demos and user guides to understand the solution better.


Freshsales is built to provide high resilience. The role-based access allows you to restrict CRM access based on the hierarchy of your employees.

Free CRM for Small Businesses

Running a small business is not easy. As you grow, it gets tougher to not burn your pockets on different tools for invoicing, contact management, marketing automation, etc. Yet, these tools are a necessity for any business to keep growing. 

Freshsales is a single tool that unifies your business process under one platform—from sales and marketing to data management. 

Learn more about why Freshsales is the best solution for small businesses

How Freshsales free CRM system is fully equipped to scale your business.

A unified view of your contacts

In Freshsales' free CRM, a 360𝆩 view your leads and customers is captured on one screen. It provides you with a quick summary of all essential information like: 

  • Contact details
  • Status of ongoing deals
  • Notes, tasks, and related appointments
  • Marketing emails, call notes, and chat conversations

Armed with this contextual information, your sales teams can engage in personalized conversations with prospects and drive them to closure.

360 degree contact view screenshot 360 degree contact view screenshot

Make calls in a click

Get in touch with your prospects and customers without purchasing additional calling software. Freshsales comes with an in-built phone that enables you to

  • Purchase local and toll-free numbers across countries to establish a local presence from a single location
  • Create personalized welcome messages to greet your callers
  • Quickly jot down important points from meetings in the dedicated notes section and save it on the contact landing page for future reference
  • Receive desktop notifications for inbound sales calls with the caller's name, company, and phone number.
built-in phone screenshot built-in phone screenshot

Be on the go

With the desktop functionalities on the mobile app, you are no longer tied to the office desk.

The free CRM empowers you and your sales teams to work from anywhere and stay productive. Freshsales' mobile app allows you to

  • View quick summary of accounts, deals, prospects and customers
  • Schedule, track and manage your tasks, appointments, and meetings
  • Take notes or record conversations and save it as voice note for future reference
  • Navigate to your meeting location or book an Uber right from the Freshsales mobile app
  • Create, manage, and track the progress of deals using a visual sales pipeline
  • Personalize call preferences, notifications, alerts, task reminders, email digests, and more.

You can stay updated on the go with push notifications and no gap in data as information entered into the mobile app seamlessly syncs with the desktop version.

mobile app screenshot mobile app screenshot

Grows with you

Businesses are almost always motivated to grow. Teams multiply, opportunities expand, and your business process can become more complex. A free CRM system, such as Freshsales, scales with your business and prevents the hassle of migrating to an altogether new system. The ability to accommodate your business growth with more users, storage, automation, customizations, reporting, etc. is important to have in your CRM software.

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See how Freshsales compares to other free CRM solutions

Unlimited users
Phone with local numbers
Chat topics
Mobile App
Basic plan starts from




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