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Why Freshworks CRM is a better alternative to Salesforce

Easy to use

Forget complex functionalities and complicated setups. Use the CRM right out-of-the-box.


Get access to the same functionalities and go easy on your wallet.


Choose a plan most suited to your business and seamlessly upgrade when you need to.

Freshworks CRM vs. Salesforce—A snapshot

Freshdesk dew
Lowest-priced plan / user / month (billed annually)



Highest-priced plan / user / month (billed annually)



Freemium option



Auto-profile enrichment



Built-in phone



4 reasons why Freshworks CRM is one of the best

Salesforce alternatives 

Easier to use, quicker to adopt

Freshworks CRM has an intuitive user interface that lets your sales team find their way in the sales CRM without wandering around the tool. At the same time, we’re ready to step in when they’re looking for help, through phone, email, chat, or self-serving knowledge base articles. With a short implementation cycle and smooth data migration from spreadsheets or other CRMs, including Salesforce, your sales team can get up to speed quickly.

One hassle-free package

Every day, your sales team has to navigate through different tabs to store information, call prospects, send emails, create proposals, etc. But, with Freshworks CRM they can instantly 

  • Get a 360° view of deals and prospects

  • Create email sequences and make calls 

  • Manage pipeline and generate reports

  • Schedule appointments and more

All from within a single tool. This saves your sales team the hassle of toggling between multiple applications and focus on making more sales.

More automation, less data entry

A traditional CRM requires your salespeople to work on a lot of manual data entry. But Freshworks CRM boosts their sales productivity by automating data entry wherever possible. 

  • Leads coming through email, webforms, and chat are automatically captured in the CRM. 

  • These leads are also auto-assigned to your salespeople based on set conditions.

  • Prospects’ profiles are auto enriched with their social media information which makes a substantial difference in the time taken to know them. 

And when there’s a set of actions your teams perform frequently, they can use intelligent workflows to identify triggers, define rules and create a network of automated actions.

Transparent pricing, fair costs

With Freshworks CRM, what you see on the pricing page is what you get. We start with a free version that includes unlimited users, unlimited contacts, and dedicated support, especially for small businesses. And as your business scales from SMB to mid-market to enterprise, our plans keep up with your needs. Our team helps you seamlessly upgrade with your new challenges—and stay friendly with your wallet.

How Freshworks CRM is a better alternative to Salesforce 

Email Management

Freshworks CRM's email management has everything you need to seamlessly send emails from within the CRM. Whether it’s Gmail integration (or integration with other email clients), creating personalized email templates, scheduling bulk sales campaigns, tracking email open and click responses—you name it, Freshworks CRM has it.

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View conversation history
View emails awaiting response
View shared inbox for sales emails
Track and schedule emails
Personalized email templates
Send sales campaigns


With advanced phone capabilities, you don't have to go through the hassle of integrating a third-party phone system with your CRM anymore. You can buy phone numbers from various countries, assign them to sales reps, and have them call your leads and contacts from within the software. What's more, the call conversations are automatically logged and linked to the right lead/contact

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Phone system
Buy local/toll-free phone numbers
Auto-log conversations

Contact management

Both Freshworks CRM and Salesforce have the ability to manage leads, contacts, and accounts. But Freshworks CRM has the ability to reduce manual data entry—the pressing problem for most sales reps. With the auto profile enrichment feature, Freshworks CRM automatically enriches lead, contact, and account profiles with information from social. Freshworks CRM also allows users to customize their sales activities in the CRM.

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Automatically enrich lead profiles
Custom sales activities
Manage leads, contacts and accounts
Create sales territories
Auto-assign leads based on rules


With Freshworks CRM, you get free support right from day one.

Free email, phone and chat support

Lead scoring

Both Freshworks CRM and Salesforce offer the ability to prioritize and segment leads by scores based on website, app, and email activity.

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Score by lead property
Score by website, in-app and email behavior

Behavior analytics

Before calling prospects, your sales team needs context to build trust and rapport with them. Freshworks CRM intelligently tracks every sales interaction, the buyer's journey, and behavior on website and product, giving your sales reps the context for relevant conversations. 

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Track website visitors
Track web application events

Document management

Freshworks CRM and Salesforce both let you manage sales documentation (like price quotes, proposals, invoices, etc.) by creating a document repository and sharing files with your team.

Manage and share documents
Link documents from Google Drive, Dropbox


While Freshworks CRM and Salesforce both have reporting capabilities, but the interface to create, share, and export reports is a lot easier in Freshworks CRM.

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Create custom reports
Export reports in other format
Create multiple dashboards

Over 40,000 happy customers use our sales CRM software