Salesforce Alternatives

Why Freshworks CRM is a better alternative to Salesforce

Freshworks CRM vs. Salesforce—A snapshot

CRITERIA
Lowest-priced plan	$19/user/month	$25/user/month
Highest-priced plan	$125/user/month	$300/user/month
Ease of use	9.1	7.8
Ease of setup	8.9	7.1
Quality of support	9.0	7.9
Auto-profile enrichment	Yes	No
Phone	Yes	No

Data accurate as of 21 January, 2021.

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Easier to use and adopt

Subscribe. Use. Grow.

As easy as 1, 2, 3!

We know you don’t have the time to sit through endless hours of tutorials or sifting through manuals to understand your CRM. On the other hand, we’re always ready to help you out if you have queries through email, phone, chat, or self-serving knowledge base articles. Freshworks CRM comes with a short implementation cycle and allows you to migrate from other solutions easily, including Salesforce, so your sales teams can get up to speed quickly.

One hassle-free package

Understand who your customers “really” are, with a 360-degree view that lets you view marketing, sales, and service interactions in a single place. Use this information to deliver engagement across multiple channels and personalized experiences across every step of your customer’s journey through email, chat, phone, and messaging. Do all this without the need for paid add-ons or implementation charges.

Learn more about contact management

Advanced reporting done more efficiently

As a business leader, you’d require a single report that effectively summarizes your sales and marketing efforts, and use this saved time to drive business growth. Freshworks CRM’s advantage lies in unifying data across sales and marketing touchpoints such as chat interactions, emails sent versus received, engagement, and more.

So, you can analyze and forecast team performance with sales analytics. Or, you can make decisions based on marketing analytics such as email performance, campaign engagement, high-performing lists, and more.

Learn more about sales and marketing analytics

Light on the wallet, heavy on functionalities

Freshworks CRM is an all-in-one solution that allows you to get the best functionalities without having to spend extra on add-ons, implementation, or maintenance. The best part?

You see what you get: a fully-featured solution at an affordable price for your unique requirements and every team.

Learn more about Freshworks CRM's pricing

Why is Freshworks CRM a better alternative to Salesforce?

Phone

With advanced phone capabilities, you don't have to go through the hassle of integrating a third-party phone system with your CRM anymore. You can buy phone numbers from various countries, assign them to sales reps, and have them call your leads and contacts from within the software. What's more, the call conversations are automatically logged and linked to the right lead/contact.

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COMPARISON

Phone system
Buy local/toll-free phone numbers
In-bound caller ID
IVR

Chat

Unlike Salesforce, you get fully-functional chat capabilities out-of-the-box with Freshworks CRM, allowing you to start assigning chats to your sales agents or engage with your customers, all from a single place. This means you don’t have to spend extra on add-ons on top of your standard CRM solution to make chat work.

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COMPARISON

Chat
Chat groups
Topics
Assignment rules
Read receipts

Contact management

Both Freshworks CRM and Salesforce can manage leads, contacts, and accounts. With the auto profile enrichment feature, Freshworks CRM automatically enriches lead, contact, and account profiles with social media information. Freshworks CRM also allows users to customize their sales activities in the CRM.

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COMPARISON

Auto-profile enrichment
Behavioral segmentation
Workflows
Custom sales activities

Campaigns

Schedule email or chat campaigns, target contacts based on behavior, and even track replies within Freshworks CRM instead of integrating multiple applications.

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