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Gartner Magic Quadrant 2020 - Sales Force Automation
G2 Crowd CRM Software Leader 2020
GetApp Best Functionality & Features 2020
Capterra Top20 2020
Competitive pricing and access to a wide range of tools; these two attributes make Zoho CRM a decent option. But, Zoho CRM is not a scalable solution, as evident in the lack of crucial capabilities such as built-in telephony, intelligent chat assignment, and auto out-of-office detection.
So, why is Freshworks CRM a better option?
A single, comprehensive solution
Freshworks CRM is not a bundle of standalone products. Instead, you get a comprehensive all-in-one solution for sales and marketing teams.
Get 24/5 free support over the phone, chat, or email from our in-house product experts, regardless of your subscription plan.
Start with an entry plan and select a higher plan seamlessly as your business grows.
“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly
complicated because it allows for so much customization that you end up doing nothing.
When we explored Freshworks CRM, the first thing I remember saying is,
okay, the interface is clean and simple.”
“Our team got up and running with Freshworks CRM unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”
“We are now able to keep track of all our deals. We don’t lose track of them, or lose many deals because we haven’t paid attention to it.”
Note: Data as of 20th November 2020
Let’s face it, a multi-tool environment creates a dip in user-experience as it gives your reps the task of learning and mastering multiple tools. This affects adoption of the CRM, reduces efficiency and more importantly, productivity.
Freshworks CRM offers a complete, unified solution for your sales and marketing teams. They don’t have to juggle between multiple tools anymore or deal with fragmented because there’s only one product. With one solution, your sales and marketing teams can provide a unified experience for customers throughout their journey and not be at odds with each other over attribution or campaign metrics.
One of the disadvantages of using a third-party solution is reaching out to different customer support services in case of issues. With Freshworks CRM, you get built-in telephony capabilities that is completely in sync with the system. So, you can record and listen to conversations to improve their performance from a single solution. What’s more, you can also transfer your existing carrier quickly to Freshworks CRM and retain your number.
Learn more about cloud telephony capabilities
Time is of essence in sales and marketing, and there is no room for a plethora of manual tasks. A CRM needs to help your reps be, allow you to coach them and improve their performance. Freddy AI, built right into Freshworks CRM helps identify the right prospects, gain insights to convert them quickly, and more, out-of-the-box to help your reps make the most of their day and stay productive.
Learn more about Freddy AI
Zoho CRM lacks the ability to reduce manual data entry, the pressing problem for most salespeople. With the auto profile enrichment feature, Freshworks CRM automatically enriches lead, contact, and account profiles with information such as social media profiles, and company details such as designation, geography, and how well they fit your ideal customer profile.
Both CRM solutions have email management capabilities. The team inbox functionality in Freshworks CRM allows users to address sales, support or marketing queries from a common inbox and also automatically creates contacts from queries sent to this inbox.
Freshworks CRM comes with a built-in phone, so you don’t have to go through the hassle of integrating a phone system with your CRM. You can buy phone numbers of various countries, assign them to sales reps, and have them call your leads and contacts. What’s more, your conversations are automatically logged and linked to the right contact.
Freshworks CRM intelligently tracks every sales interaction, buyer’s journey, and activities on the website or inside your SaaS solution, giving your sales reps the context for relevant conversations.
While Zoho CRM comes with chat capabilities, it lacks some key features such as automatic chat assignment to groups, topics and also auto-resolution of chats to improve team productivity and focus on customers that require attention
Both Zoho and Freshworks CRM come packed with feature-rich AI capabilities. Zoho CRM, however, does not offer key insights such as predictive contact scoring or have the ability to detect if your contacts are out-of-office automatically.
Data as of: 20th November 2020
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