Zoho CRM lacks the ability to reduce manual data entry, the pressing problem for most salespeople. With the auto profile enrichment feature, Freshworks CRM automatically enriches lead, contact, and account profiles with information such as social media profiles, and company details such as designation, geography, and how well they fit your ideal customer profile.

Both CRM solutions have email management capabilities. The team inbox functionality in Freshworks CRM allows users to address sales, support or marketing queries from a common inbox and also automatically creates contacts from queries sent to this inbox.

Freshworks CRM comes with a built-in phone, so you don’t have to go through the hassle of integrating a phone system with your CRM. You can buy phone numbers of various countries, assign them to sales reps, and have them call your leads and contacts. What’s more, your conversations are automatically logged and linked to the right contact.

Freshworks CRM intelligently tracks every sales interaction, buyer’s journey, and activities on the website or inside your SaaS solution, giving your sales reps the context for relevant conversations.

While Zoho CRM comes with chat capabilities, it lacks some key features such as automatic chat assignment to groups, topics and also auto-resolution of chats to improve team productivity and focus on customers that require attention

Both Zoho and Freshworks CRM come packed with feature-rich AI capabilities. Zoho CRM, however, does not offer key insights such as predictive contact scoring or have the ability to detect if your contacts are out-of-office automatically.