Digital Transformation Essentials in the New Normal
Companies have prioritized digital transformation to stay ahead of the evolving customer and empower their workforces. This report will help you prioritise key initiatives vital to business growth.
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More than 78% of decision-makers say their IT investments are committed to digital transformation, focusing on improving customer service and IT processes.
Almost one in two decision-makers believes the pandemic has increased their investment in digital transformation, especially for companies that had already begun their transformation journey before the pandemic.
Globally, 42% of respondents recognize that remote working and digital-only interactions have significantly disrupted their day-to-day operations. This is marginally more pronounced in Europe.
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