Key Findings

 

Committed to digital transformation

 

More than 78% of decision-makers say their IT investments are committed to digital transformation, focusing on improving customer service and IT processes.

 

Pandemic has increased digital investment

 

Almost one in two decision-makers believes the pandemic has increased their investment in digital transformation, especially for companies that had already begun their transformation journey before the pandemic.

 

 

Working from home can be disruptive

 

Globally, 42% of respondents recognize that remote working and digital-only interactions have significantly disrupted their day-to-day operations. This is marginally more pronounced in Europe.