IN-PERSON EVENT

Enterprise service management beyond IT: Roundtable breakfast with Forrester

Discover how modern Enterprise Service Management is helping CIOs and other IT leaders drive business-wide impact, while enjoying breakfast at the Ritz-Carlton. Get expert insights from Freshworks and guest speaker Julie Mohr from Forrester Research.

Venue: The Ritz-Carlton Chicago

Address: 160 East Pearson Street at Water Tower Place, Chicago, Illinois, USA, 60611

Date: April 8, 2026

Time: 8:30am - 11:45am CDT

Featuring:

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Top-quality breakfast, proven ESM tactics

Connect with CIOs and IT leaders in a collaborative roundtable to exchange insights, workshop modern ESM strategies, and explore how AI-driven approaches can deliver measurable value, enhance service delivery, and support your leadership goals.

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MEET THE PANEL

Voices from Forrester, Freshworks & Industry leaders

Join Forrester guest expert Julie Mohr, Freshworks Field CTO Bob Hart, and Mitchell Skul, Senior IT Operations Manager at Crescent Electric Supply, as they bridge research, strategy, and real-world execution for employee service.