AI across the end-to-end customer journey
Freddy AI continuously scans your data and learns from all your customer interactions across marketing, sales, and support. In Freshsales, Freddy enables features like Deal Insights, which helps you focus on the deals most likely to close. In Freshdesk, Agent Assist helps new agents get onboarded quickly and drives consistency of support with a “next-best-action” structured bot that walks agents through all the necessary steps to resolve an issue. Omniroute™ is our patented technology that makes it easy to adopt support across multiple channels, making sure that the right ticket is assigned to the right agent at the right time.
Freddy features like Tag Suggester and Thank You Detector automate ticket creation and help agents tell the difference between a previously closed ticket that is being re-escalated or a ticket in which the customer is simply sending a polite thank you. Thank You Detector stops the ticket from being opened again and protects SLAs while reducing distraction to busy agents. Freddy AI is always working in the background, learning new skills to drive sales velocity and support productivity.