AI takes care of the busywork. You focus on what matters.
Freddy AI brings together AI Agent and AI Copilot. AI agents resolve queries instantly across channels, while AI Copilot assists teams with context and knowledge—making every response faster and sharper.
Build, deploy, train & manage agents with the AI Agent Studio
Hit the ground running with OOTB skills and ready-made workflows. Launch fast, scale effortlessly, and keep support seamless across every channel.
Deliver support that’s always on, always personal
AI agents instantly handle up to 80% of routine queries across channels. No waiting, no back-and-forth. Just quick, 24/7 help whenever customers need it, on any channel.
Work smarter with context and AI-powered help
AI Copilot handles the repetitive stuff—summarizing and translating conversations, suggesting replies, so agents can stay focused and move faster with full context.
Scale support without breaking a sweat
Freddy AI keeps support workflows running smoothly—routing the right customer issue to the right agent, surfacing issues, and helping your team stay ahead.
AI that acts, not just responds
Freddy AI agents are like your digital teammates. They collect and verify customer details, process refunds, update orders, and handle everyday tasks from start to finish without human input. Available 24/7 across channels, they resolve issues instantly and escalate to human agents only when needed—always with full context for a smooth handoff.
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AI that has your back
Freddy AI Copilot works alongside your team—suggesting replies, summarizing conversations, and translating messages in real time. All within the agent workspace, with zero context-switching. Agents stay focused, move faster, and deliver smarter responses without the manual grind.
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Launch AI agents in minutes
With the AI Agent Studio, you’re in control. It’s your launchpad to deploy a ready-to-go workforce of AI agents. With hundreds of prebuilt skills for platforms like Shopify and Stripe, your agents can handle everything from tracking orders to processing returns.
Explore more capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
Omnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Self-service
Deflect customer queries 24/7 with quick-to-deploy, intelligent chatbots across channels.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
Collaboration
Work together easily with communication, information, and automation all in one place.
Intelligent insights and analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
AI security you can trust at scale
Freddy AI Trust is built to keep your data private, your team compliant, and your customers protected. It spots risky content, hides sensitive information, and gives you full control over who sees what. With audit trails, access rules, and encryption built in, you can scale AI without sacrificing security.
What our customers are saying
With Freshworks, our AI agents can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our [team] to focus on immediate traveler needs.
I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence, and the quality of emails they’re sending now is remarkable.
We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.
Explore insights & resources on AI-powered customer service
Real-world stories, practical insights, and tools to help you deliver modern, AI-powered customer service.
Benchmark your success with insights from our 2025 customer service report
Evaluate your performance against industry competitors to see how you measure up.
Tata resolves half of all queries with chatbots
Learn why Freshworks was the only choice for launching India’s first super app, Tata Neu.
Forrester on the TEI of Freshworks
See the Total Economic Impact of ticketing and conversational support in one with Freshworks.
Efficiency, productivity, performance. Try the power of AI, free.
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