Skills that will make you shine
Freddy AI comes with ever-evolving skills. It learns and adapts to your business needs, acting as your team's ultimate force multiplier!
Freddy AI Skills are out-of-the-box, constantly evolving AI capabilities that include smart automation, deep-data recommendations and insights, and chatbots with intent-driven conversation capabilities.
Freddy AI Skills are trained to deliver customized solutions to support, sales and marketing, and IT Service teams.
Automatically predicts the various ticket fields for a ticket that the agent is working on.
Identifies the ticket requester's language and routes it to a relevant agent.
Identifies OOO responses from customers and executes the required actions through automation rules.
Allows users to visualize data and create reports using conversational questions.
Prompts agents to create articles for questions in tickets that were created and not deflected.
Evaluates the quality of your agents' responses and provides insights for improvement.
Provides round-the-clock self-service, understands customer intent, and gives instant answers.
Detects duplicate leads and contacts and helps salespersons maintain accurate account data.
Highlights a list of contacts and deals that the salesperson should prioritize for engagement and nurturing.
Identifies on vacation or out of office responses from customers and suggests follow-up dates.
Aggregates public information such as social profiles, company website, industry, etc. when an account is created.
Highlights people from the same company as a single contact, improving salespeople's outreach volume with a prospect.
Assigns each lead a score based on engagement (with emails, calls) and lead property (e.g., industry, title)
Tracks activity on all your Freshsales deals, predicts their outcomes, assigns tags and displays them on the Freddy view.
Leverages Predictive Intelligence to suggest the right group for an incident.
Predictive Intelligence feature that suggests the right priority for an incident.
Predictive Intelligence that suggests other open incidents similar to an incident.
Identifies whether a customer is looking for troubleshooting or requesting access.
“We adopted Freshworks' Freddy Omnibot platform for highly automated and personalized customer experience. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
“The bot helps us integrate numerous APIs which can talk to our backend systems and provide smart answers to the users for their problems. It helps us deflect a majority of users’ questions without requiring any agent intervention. Having said that, the bot has not only helped us provide automated smart responses but has also acted as a decision-making and action-taking body. It has helped us cut down our agent needs by almost 50%, saving proportional capital, training hours, and office space. :)”
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