Freshdesk vs Gorgias: Get a fresh solution that’s built for growth. Switch now!
Gorgias may start as a simple customer support tool, but costs can soar as you scale. Freshdesk however grows seamlessly with your business, keeping your budget intact while delivering top-notch support!
How to choose the right customer support solution for your business?
Future-ready support with built-in AI
Resolve issues instantly with omnichannel bots
Boost agent productivity tools with AI Copilot
AI-driven insights for quicker decision-making
Automated ticketing for smoother operations
Dedicated support and easy onboarding
5 reasons Freshdesk wins over Gorgias
Advanced ticketing and omnichannel support
Why Freshdesk helps you win
Freshdesk provides powerful automation and customization, with intuitive workflows and seamless omnichannel support for a flexible, efficient customer service experience. Boost productivity by automating ticket routing and customer interactions, helping your team work more efficiently.
Why Gorgias might not be the right choice for you
Gorgias lacks essential features like custom reporting, AI-powered insights, and skill-based routing. Without these, your team could struggle to scale and optimize support, making it harder to deliver the high-quality, streamlined service your business deserves.
Built-in, AI-powered self-service
Why Freshdesk helps you win
Equip your team with omnichannel bots, a robust help centre, and advanced tools—all accessible through a single login. With seamless integrations and powerful self-service options, Freshdesk is built to elevate your support game.
Why Gorgias might not be the right choice for you
Gorgias users rely on third-party self-service apps as it only offers email-based bots and a basic knowledge base. Scaling efficient support can be challenging without advanced tools like omnichannel bots and multi-portal access.
Better tools, productive agents
Why Freshdesk helps you win
Freddy AI Copilot supercharges agent productivity by auto-summarizing tickets, suggesting next steps, offering real-time coaching, and prioritizing tickets with sentiment analysis. It's designed to help your agents work smarter, not harder.
Why Gorgias might not be the right choice for you
Gorgias lacks essential tools like AI-driven ticket summaries and sentiment analysis, leaving agents to handle manual tasks that slow down support and reduce efficiency.
Growth-friendly pricing
Why Freshdesk helps you win
Freshdesk provides affordable and predictable pricing, allowing businesses to budget confidently without unexpected expenses.
Why Gorgias might not be the right choice for you
Gorgias is considered an expensive solution, with pricing tied to support ticket volumes. This means businesses could face significant expenses during peak seasons, even when operating productive support teams.
Friendliest support team you need to win
Why Freshdesk helps you win
Freshdesk stands out for its exceptional customer support, offering timely and reliable technical assistance at every stage. Your team can rely on expert help whenever they encounter challenges, ensuring uninterrupted customer service.
Why Gorgias might not be the right choice for you
Gorgias users frequently express frustration over inadequate customer support, highlighting slow response times and surprise maintenance upgrades. This inconsistency can disrupt your operations, making it challenging to maintain the high standards of service your customers expect.
Freshdesk Vs Gorgias: Feature comparison for 2024
Features | Freshdesk | Gorgias |
---|---|---|
Free plan | ||
Ticketing capabilities | Assign tickets based on skill, load, or just round robin | Basic routing, requires manual ticket assignment |
Omnichannel bots
|
|
|
Knowledge base
| Advanced with flexible hierarchy up to 5 folder levels and approval workflow
| Basic with 1 folder hierarchy
|
Multiple Portals
| ||
AI Copilot
| 38% speedy resolution with summarizer, writing assistance, quality management, and more. | Basic tools leading to slower resolution |
Analytics
| Custom reports, unified reports for chat and tickets, AI-driven insights for faster decision making | Basic capabilities leading to manual reporting |
Marketplace Integrations |
|
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Trusted by 68K+ businesses worldwide
Customer testimonials
“Freddy AI Copilot has significantly enhanced our operational efficiency by automating over 70% of routine customer queries. This has led to a 30% reduction in average resolution time, boosting customer satisfaction scores by 25%.”
“We’re able to integrate all the products within the same platform. Whether I’m using Freshdesk, Freshchat, or bots, they are all connected and give a seamless experience.”
“Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.”
Other Freshdesk comparisons
Freshdesk vs. Zendesk
Zendesk was built through acquisitions, versus Freshdesk, which unifies customer support in a clean UI.
Freshdesk vs. Zoho Desk
Compared to Zoho Desk, Freshdesk ranks higher on ease of use and integration, advanced workflows, and collaboration tools.
Freshdesk vs. Help Scout
Make no sacrifices on usability or powerful capabilities. Unlike Help Scout, Freshdesk has both.
Frequently asked questions
Freshdesk Vs Gorgias: Advanced ticketing and omnichannel support enhanced by AI
Which is better: Freshdesk or Gorgias?
Freshdesk outshines Gorgias with AI ticketing, advanced self-service, custom reports, and affordability.
How does Freshdesk pricing compare with Gorgias?
Gorgias charges based on monthly support tickets, while Freshdesk uses a per-agent subscription model.
Which is more expensive: Freshdesk or Gorgias?
Gorgias is perceived to be a costly solution. Gorgias users can face elevated costs during high-demand periods, regardless of agent efficiency
Does Freshdesk integrate with Shopify?
Freshdesk integrates with Shopify, so users can view order status, issue refunds, cancel orders, and use canned responses specific to Shopify.
Which is better for e-commerce: Freshdesk Omni or Gorgias?
Gorgias claims to be a support solution for e-commerce companies, but Freshdesk ranks higher on AI, omnichannel bots, ticketing, and analytics.
Do both Freshdesk and Gorgias offer a free plan?
Freshdesk offers a forever free plan for small businesses. Gorgias does not have a free plan available.
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