Freshdesk vs Gorgias: Get a fresh solution that’s built for growth. Switch now!

Gorgias may start as a simple customer support tool, but costs can soar as you scale. Freshdesk however grows seamlessly with your business, keeping your budget intact while delivering top-notch support!

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How to choose the right customer support solution for your business?

Future-ready support with built-in AI

Powerful AI tools to improve customer service for customers, agents, and leaders.

Resolve issues instantly with omnichannel bots

AI-powered bots handle queries via email, chat, SMS, and social, giving your customers fast resolutions wherever they are.

Boost agent productivity tools with AI Copilot

With AI Copilot and unified workspace, help agents deliver quicker responses and bring conversations into one place, enhancing productivity across the board.

AI-driven insights for quicker decision-making

AI-powered insights and custom dashboards help teams spot trends, assess performance, and make smarter decisions.

Automated ticketing for smoother operations

Streamline tasks with intelligent automation, routing, customized knowledge base, and collaboration tools built to improve productivity.

Dedicated support and easy onboarding

Get 24/5 support on all paid plans and complimentary onboarding, ensuring a smooth transition.

5 reasons Freshdesk wins over Gorgias

Advanced ticketing and omnichannel support

Why Freshdesk helps you win

Freshdesk provides powerful automation and customization, with intuitive workflows and seamless omnichannel support for a flexible, efficient customer service experience. Boost productivity by automating ticket routing and customer interactions, helping your team work more efficiently.

Why Gorgias might not be the right choice for you

Gorgias lacks essential features like custom reporting, AI-powered insights, and skill-based routing. Without these, your team could struggle to scale and optimize support, making it harder to deliver the high-quality, streamlined service your business deserves.

Built-in, AI-powered self-service

Why Freshdesk helps you win

Equip your team with omnichannel bots, a robust help centre, and advanced tools—all accessible through a single login. With seamless integrations and powerful self-service options, Freshdesk is built to elevate your support game.

Why Gorgias might not be the right choice for you

Gorgias users rely on third-party self-service apps as it only offers email-based bots and a basic knowledge base. Scaling efficient support can be challenging without advanced tools like omnichannel bots and multi-portal access.

Better tools, productive agents

Why Freshdesk helps you win

Freddy AI Copilot supercharges agent productivity by auto-summarizing tickets, suggesting next steps, offering real-time coaching, and prioritizing tickets with sentiment analysis. It's designed to help your agents work smarter, not harder.

Why Gorgias might not be the right choice for you

Gorgias lacks essential tools like AI-driven ticket summaries and sentiment analysis, leaving agents to handle manual tasks that slow down support and reduce efficiency.

Growth-friendly pricing

Why Freshdesk helps you win

Freshdesk provides affordable and predictable pricing, allowing businesses to budget confidently without unexpected expenses.

Why Gorgias might not be the right choice for you

Gorgias is considered an expensive solution, with pricing tied to support ticket volumes. This means businesses could face significant expenses during peak seasons, even when operating productive support teams.

Friendliest support team you need to win

Why Freshdesk helps you win

Freshdesk stands out for its exceptional customer support, offering timely and reliable technical assistance at every stage. Your team can rely on expert help whenever they encounter challenges, ensuring uninterrupted customer service.

Why Gorgias might not be the right choice for you

Gorgias users frequently express frustration over inadequate customer support, highlighting slow response times and surprise maintenance upgrades. This inconsistency can disrupt your operations, making it challenging to maintain the high standards of service your customers expect.

Freshdesk Vs Gorgias: Feature comparison for 2024

Features

Freshdesk

Gorgias

Free plan



Ticketing capabilities

Assign tickets based on skill, load, or just round robin

Basic routing, requires manual ticket assignment

Omnichannel bots


Build conversational bots on any channel


Offers email bots only, basic bot building capabilities

Knowledge base

Advanced with flexible hierarchy up to 5 folder levels and approval workflow

Basic with 1 folder hierarchy

Multiple Portals



AI Copilot

38% speedy resolution with summarizer, writing assistance, quality management, and more.

Basic tools leading to slower resolution

Analytics

Custom reports, unified reports for chat and tickets, AI-driven insights for faster decision making

Basic capabilities leading to manual reporting

Marketplace Integrations


1200+ integrations with Slack, Shopify, and more


150+ integrations

Trusted by 68K+ businesses worldwide

Customer testimonials

“Freddy AI Copilot has significantly enhanced our operational efficiency by automating over 70% of routine customer queries. This has led to a 30% reduction in average resolution time, boosting customer satisfaction scores by 25%.”

Lakshmish SSSenior BA, Razorpay

“We’re able to integrate all the products within the same platform. Whether I’m using Freshdesk, Freshchat, or bots, they are all connected and give a seamless experience.”

Nikhil AsopaSenior Vice President and Head of Customer Service, Tata Digital
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“Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.”

Mahmoud ShehadehDirector of Member Support, Hinge Health
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Frequently asked questions

Freshdesk Vs Gorgias: Advanced ticketing and omnichannel support enhanced by AI

Which is better: Freshdesk or Gorgias?

Freshdesk outshines Gorgias with AI ticketing, advanced self-service, custom reports, and affordability.

How does Freshdesk pricing compare with Gorgias?

Gorgias charges based on monthly support tickets, while Freshdesk uses a per-agent subscription model.

Which is more expensive: Freshdesk or Gorgias?

Gorgias is perceived to be a costly solution. Gorgias users can face elevated costs during high-demand periods, regardless of agent efficiency

Does Freshdesk integrate with Shopify?

Freshdesk integrates with Shopify, so users can view order status, issue refunds, cancel orders, and use canned responses specific to Shopify.

Which is better for e-commerce: Freshdesk Omni or Gorgias?

Gorgias claims to be a support solution for e-commerce companies, but Freshdesk ranks higher on AI, omnichannel bots, ticketing, and analytics.

Do both Freshdesk and Gorgias offer a free plan?

Freshdesk offers a forever free plan for small businesses. Gorgias does not have a free plan available.

Freshdesk Omni

Experience the seamless, AI-powered omnichannel solution

14-day free trial. No credit card required. Zero commitment.

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