Modernize customer support effortlessly
Reach your support and field service KPIs, achieve servitization goals, and grow customer lifetime value with Freshdesk
Replace shared mailboxes with a powerful ticketing solution. Our easy-to-use solution lets manufacturers organize and track customer and field service requests, assign them to the right employee, and enable effortless collaboration across internal and external teams.
Delight your customers and reduce ticket load on agents with self-service support options, such as knowledge base and chatbots. Now manufacturers can provide 24/7 support, reduce overall case volumes, and lower their in-person support costs.
Deliver fast and accurate field service with an all-in-one solution for field service and customer support. Achieve field service KPIs by managing field appointments, balancing workloads, and assigning service requests to the right field technician. Empower technicians with a mobile app so they can respond to service requests on the go.
Unlike legacy and on-premise systems that are built with custom code and need engineering effort to maintain, Freshdesk is a cloud-based solution that is fast to set up, effortless to configure, and seamless to integrate within your IT ecosystem.
Embrace servitization models by offering proactive customer service. Get a single view of the customer so you can deliver proactive maintenance and avoid unplanned downtime.
“Freshdesk best serves our internal teams for improved visibility into requests and thus enhances productivity. For example, our field teams use Freshdesk because they receive a large number of requests via email when they are on the go. In addition, every team has their own business requirements based on how they use Freshdesk – whether it is related to automation of rules, servicing based on SLAs, training of end-users, setting up of escalation systems, and so on.”
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