FREDDY AI AGENT

AI agents: your always-on digital teammates

Use Freddy, your People-first AI agent to resolve repetitive yet complex queries and hand over to you only when needed, and with full context.

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Overview
Capabilities
Use cases
Security
Resources

FREDDY AI AGENT

Hit the ground running with ready to launch, no code AI agents and Agentic Workflows

See impact from AI today, not some day. Launch AI agents fast, automate support in every channel, and smoothly hand over to a human when needed.

Launch AI agents in minutes

With the AI Agent Studio, you’re in control. Go live instantly with ready-to-launch Vertical AI Agents that come with 50+ Agentic Workflows and integrations with Shopify, Stripe, PayPal, FedEx and more. Build your own AI agent on a no-code builder when you need something custom. Resolve issues and tasks like new orders, plan upgrades, reservation changes and more.

Conversational AI that takes action

Freddy AI Agent does more than answer questions—it takes real-time actions. By connecting to your backend systems, it can process refunds, update orders, verify details, and resolve everyday issues automatically.

Escalates smartly, hands off smoothly

When human help is needed, AI agents know exactly when (and how) to escalate. They transfer conversations with full context—so agents can jump in without backtracking, and customers never have to repeat themselves.

Built for omnichannel, not just chat

Whether customers message you on email, webchat, WhatsApp, or social, AI agents handle conversations consistently across every channel. Always on, always responsive—no repetition, no dropped context.

Turn email tickets into instant resolutions

Answer email queries with Email AI Agent that reads every incoming email ticket, understands the request, responds with the right solution, and auto-resolves the ticket when it helps. No triage, no manual replies, just faster outcomes at scale for your teams.

AI agents that are launch ready, can speak 60+ languages, and resolve end-to-end

Unlike traditional chatbots, Freddy AI Agent can resolve up to 80% of queries across channels while providing human-quality assistance.

Pre-built for your verticalUnderstand and respond Take real actionMultilingual and human-likeAdaptive AI

AI that is pre-built to meet the use cases of your vertical

Each Vertical AI Agent is pre-loaded with Agentic Workflows like update subscription, cancel order, check stock availability and connect with apps you use including Shopify, FedEx, Wix, Stripe, and more.

From “WISMO?” to “It’s Done” — AI agents that take action

Conversational AI agents can act on customer queries with ready-to-deploy Agentic Workflows, from resolving orders to updating customer details

Track orders

A customer can simply ask, “Where’s my order?”. Freddy AI understands, retrieves the live shipping status from backend systems, and responds instantly—no handoff needed.

Process exchange

If a customer receives a wrong product, Freddy AI takes the exchange request, schedules a pick up, and expedites replacement.

Check inventory

If a customer can’t find an item in the online store or has questions about sizes, Freddy AI can check inventory systems and respond to “Is this in stock?” in real-time.

Update loyalty points

When a customer needs help on an order, Freddy AI supports them, places the order, and updates their loyalty points.

Reschedule appointments

When a customer asks to reschedule, Freddy AI checks availability, updates the booking, and sends confirmation—end to end.

Change subscription plan

When a customer needs a particular feature enabled, Freddy AI can upgrade them to the right plan.

Get travel updates

When asked about flight status, Freddy AI can pull the most recent status and also book a table at the lounge.

Opt-in to newsletters

If a customer shows interest, Freddy AI can prompt a one-click newsletter opt-in and update marketing systems.

Troubleshoot account issues

When customers run into issues like login errors, Freddy AI shares step-by-step solution sourced from your knowledge base.

Create new leads

When visitors express interest (e.g. “Can I get a demo?”), Freddy AI identifies the lead intent, gathers details, and creates a lead in your CRM—all in natural flow.

Update customer profile

When asked to update an address, contact info, or preferences, Freddy AI authenticates the user and securely completes the update—all within the chat.

Update ticket information

During conversations, Freddy AI can capture new details (address updates, issue clarifications) and update existing tickets or create linked follow-ups as needed.

Drive real business outcomes with AI agents

Empower your customers and teams with AI for faster, accurate support

<2 minsAverage conversational resolution time

Up to 80%Resolutions with Freddy AI Agent

60%Increased agent productivity

Accuracy and security you can count on

Freddy AI is built on a foundation of enterprise-grade security, responsible AI design, and transparent controls, so your customers and teams can trust every interaction.

What our customers are saying

The best part of the Freddy AI Agent is how quickly it can be deployed. If you have your FAQs and data ready, you can just give those to it and have a new AI agent ready within minutes.

Amanda PopeCustomer Success Product Manager

We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.

Vishal GuptaHead of Product

The setup process was surprisingly straightforward for Freddy AI Agent and we were able to configure it without any major issues.

Simon BirchCustomer Service Manager

Related resources

Benchmark your success with insights from our 2025 customer service report

Evaluate your performance against industry competitors to see how you measure up.

PhonePe serves 300 million customers with Freddy AI Agent

Learn how PhonePe automates 80% of its queries to serve over 300 million users with AI agents.

Forrester on the TEI of Freshworks

See the Total Economic Impact of ticketing and conversational support in one with Freshworks.

See Freddy AI Agent in action today

Explore what’s possible with Freddy AI Agent and how it drives outcomes for your team.

Book a demo Explore Freshdesk Omni