AI takes care of the busywork. You focus on what matters.
Meet Freddy, People-first AI. It goes live in minutes to resolve repetitive queries, provide resolution assistance, and alert on performance—so your focus stays on customers, not busywork.
Faster resolutions, higher productivity, and instant insights
Freddy AI comes with ready to launch agents, assistance for teams every step of the way, and insights that help you stay ahead.
Auto-resolve issues from day one
AI agents come with pre-built agentic workflows and go live in minutes to resolve up to 80% of queries on chat, messaging apps, and email.
Work smarter with AI by your side
AI Copilot handles the repetitive stuff—summarizing and translating conversations, suggesting replies, so agents can stay focused and move faster with full context.
Get clarity, not just analytics
AI Insights turns every conversation into intelligence. Spot trends, measure performance, and uncover opportunities to improve support quality, speed, and CSAT.
AI that acts, not just responds
Freddy AI Agents are like your digital teammates. They update records, process refunds, change subscription plans, and handle everyday tasks. Instantly launch no-code and pre-built Vertical AI Agents integrated with apps like Shopify, Stripe, PayPal and more or build your own custom AI agent—all with the AI Agent Studio.
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AI that has your back
Freddy AI Copilot works alongside your team—suggesting replies, summarizing conversations, and translating messages in real time. All within the agent workspace, with zero context-switching. Agents stay focused, move faster, and deliver smarter responses without the manual grind.
Learn moreAI that helps you stay ahead
Freddy AI Insights gives support leaders clarity and context, and not just data. It shares proactive alerts with root cause analysis before issues escalate—whether it's a dip in CSAT or a spike in SLA breaches. When you have more questions, you simply need to ask Freddy and it delivers instant insights.
Learn moreWhat our customers are saying
With Freshworks, our AI agents can address inquiries round the clock. It’s a powerful feature to improve the customer experience while freeing our [team] to focus on immediate traveler needs.
I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence, and the quality of emails they’re sending now is remarkable.
We adopted Freddy for highly automated and personalized customer experiences. For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app.
AI security you can trust at scale
Freddy AI Trust is built to keep your data private, your team compliant, and your customers protected. It spots risky content, hides sensitive information, and gives you full control over who sees what. With audit trails, access rules, and encryption built in, you can scale AI without sacrificing security.
Explore insights & resources on AI-powered customer service
Real-world stories, practical insights, and tools to help you deliver modern, AI-powered customer service.
Benchmark your success with insights from our 2025 customer service report
Evaluate your performance against industry competitors to see how you measure up.
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Efficiency, productivity, performance. Try the power of AI, free.
14 days. No credit card required. No strings attached.